Shirley Griffith Email & Phone Number

St. Paul, Mn, Us

BMC Control-M, MOVEit file transfer

Atlanta, Georgia, Us

Tucson, Arizona, Us

As the company’s Information Technology Manager since 2014, I am responsible for managing the coordination and schedule of production batch processing in a 24/7 large scale data center encompassing various functions such as student administration (PeopleSoft Campus Solutions), human resources (PeopleSoft Human Capital Management), financial administration (Kuali Financial Services/Kuali Coeus), and business intelligence analytics (IBM InfoSphere Data Stage) using Control-M (v9.0) in a distributed environment.

Tucson, Arizona, Us

As a Senior System Administrator - BMC Control-M in UITS Infrastructure Services Operations I ensured the development of accurate and detailed documentation for all the jobs in the production environment, provision of timely and accurate change management for the job scheduling environment, and coordination of annual state audit requests. Significant accomplishments:• Completed the upgrade of Control-M batch scheduling infrastructure from v6.4 to v7.0, and from 7.0 to 9.0.• Ensured vendor invoices are paid and renewed in a timely manner using Jira.• Led the migration of workloads to Amazon Web Services (AWS), Azure, and vendor cloud-hosted environments, and provided migration assistance/training/technical documentation for the Kuali Financials project.• Provided valuable assistance to the Financial Services Office in the procurement of a check printing solution that matched their budget and technical needs.• Spearheaded several Disaster Recovery (DR) projects for the university’s business-critical applications.

Glendale, Ca, Us

As a Senior Technical Analyst, I was responsible for providing strategic leadership for infrastructure continuity and performance of a 24/7 large-scale CIP/NERC/FERC compliant data center. In addition, I also performed environment and fire suppression system monitoring of three data centers, and provided desktop support via phone/email and escalation to internal users after hours. Significant accomplishments include:• Provided technical documentation design to outside departments. Along with the documentation of key procedures in an eDoc system.• Played a key role in the professional development of new employees by training them on the proper use of new systems.

As an IT POS analyst, I diagnosed and detected problems with point of sale software that is located on a server and also loaded into front end cash registers; Managed and repaired department scales for stores throughout company; Created and ensured technical documentation was up-to-date. Partnered with management and vendors to improve processes and track and escalate more complex issues; Participate in on-call rotation for company wide technical support after hours

Charlotte, Nc, Us

As a Senior Analyst for Application Infrastructure Monitoring, I was tasked with supervising infrastructure continuity and performance of a 24/7 large-scale data center. Other duties include resolving and escalating alerts, contributing to the documentation of key procedural and runbook updates, and performing quality assurance testing on new (mortgage-related) applications and releases. In addition, I also developed and conducted training programs for new employees at both onsite and offshore locations. Significant accomplishments include:• Commended for outstanding work in providing crucial technical assistance (outside of job scope) during incidents of critical branch outage on the overnight shift. • Identified and resolved a problem with a critical web server three hours prior to the start of business and before any significant impact to users.

Columbus, Ga, Us

As a Technical Writer and PC Support Specialist, I served as liaison between Level 1 technical support groups and subject matter experts for the optimization of procedures in database. Additionally, I also created time-sensitive project plans that included scheduling, tasks, priorities and deliverables. Significant accomplishments include:• Designed and updated an online help documentation system in collaboration with vendors and project managers, and utilizing RoboHelp and Adobe Frameworker technical writing software. • Credited for authorship and modification of technical information and interface specifications.• Ensured accuracy and continuity of technical information by recording document changes and versions.• Introduced an internal online glossary of bank terminology, which proved valuable in refining the industry knowledge of new employees and product managers.• Instrumental in the re-branding of internal procedures and client documentation following company acquisition.

As a technical services analyst I assisted clients with installing and updating their software and assisted with trouble shooting and diagnosing problems and offering solutions. Assisted with bug reporting and testing and assisted with sales development and training.

Us

As a application monitoring and technical support specialist I provided production batch support via phone, email and online chat to over 4,500 stores and corporate offices for all computer systems, telephony, and mainframe systems. Worked as a liaison between support teams and the retail and corporate management. Assisted with troubleshooting, escalation and problem management.

Us

Retail grocery experience includes carryout, bakery, deli, cashier, front end manager, customer service desk, bookkeeper and back door receiving

Master Of Science - Ms, Management Information Systems

Post-Baccalaureate Certificate, Multimedia And Technical Communication

Bachelor Of Arts, Communication And Political Science

Education record