Shirley L. Email & Phone Number

I specialize in customer service and training with a passion for helping, learning, and growing. I have over 10 years of experience as a trusted source for building relationships.

Listed skills include Leadership, Administrative Assistance, Behavior Analysis, Social Media, and 34 others.

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  It Principal Trainer I

  Beth Israel Lahey Health

  Mar 2024 - Present

  • Leads all elements of training creation: curriculum planning & design, development, and implementation for ADT Grand Central (Registration, Patient Admission Services, Emergency Department, Labor and Delivery, Transport, Environmental Services, and Bed Planning) for BILH enterprise utilizing best practices.• Assist in developing training strategy for designated applications and ONE-BILH Epic projects. • Develop training requirements for Super Users, and end users for designated applications including proficiency testing and post training support if needed.• Collaborate with and provide direction to Credentialed Trainers (CTs) associated with application and programs to ensure outstanding content creation, deployment, and delivery. (eLearning, web-based training, video, demonstrations, tip sheets, and blended learning,).• Responsible for understanding technical and clinical workflows of designated applications.• Build, test, and maintain the training environment. Creates and maintains highly-organized functional specification documents for the training environments and validates their content. Completes thorough testing of all build in training environments prior to their utilization in training.• Assist in developing the criteria used to assess learners’ performance.