Shirley Lui Linton Email & Phone Number

Student Success and Engagement Leadership:- Supervised, coached, and trained student leaders, ensuring their proficiency in assisting peers with the college onboarding processes and access to essential campus resources.- Collaborated with campus stakeholders to execute impactful student success initiatives, including Virtual Welcome Day and SRJCReady (summer bridge program), addressing equity gaps, fostering community, and boosting student retention.- Managed communication and marketing efforts, crafting visually engaging student-centered messaging in digital and print materials. Disseminated crucial updates, resources, and event opportunities to enhance student success and engagement.- Improved student resource access by designing and maintaining student-centric websites highlighting diverse support services, informative materials, and program opportunities.- Oversaw departmental budget programs, aligning with grant guidelines and optimizing efficiency through timely budget transfers, reconciliations, expense tracking, and data-driven projections.Assessment Coordination:- Swiftly resolved enrollment issues and ensured accurate placement by thoroughly analyzing student records gathered from multiple platforms.- Served as a liaison for counselors and high school partners, offering guidance on placement options, clarifying placement results, and explaining college policies, requirements, and procedures.- Evaluated transcripts, test scores, and other multiple measures to determine placement eligibility, enhancing the probability of successful enrollment in transfer-level courses.- Collaborated with cross-functional teams to provide insights and recommendations for assessment process enhancements.- Represented Assessment Services on the Curriculum Review Committee, aligning course prerequisites language with AB 705 compliance (a California law aimed at ensuring fair and equal access to transfer-level courses).

Student Success & Assessment Services

- Provided elevated support to prospective and current students, ensuring their understanding of placement procedures, addressing assessment-related inquiries, explaining policies, and offering insights into course placement choices.- Managed student records and assessment data with precision, maintaining confidentiality and accuracy to inform placement decisions and support academic planning.- Collaborated in crafting, refining, and delivering impactful assessment presentations, equipping students with the essential tools to navigate the placement process with confidence and success.- Contributed to formulating Student Learning Outcomes (SLOs) and distributed assessment surveys to evaluate student progress toward these outcomes, gathering insights to enhance assessment services and offerings.- Maintained student resources, including testing schedules, FAQs, and study guides, ensuring seamless information access and enhanced student achievement.- Efficiently developed and managed work schedules for front desk student employees, overseeing hours to ensure adherence to weekly limitations, reviewing timesheets for accuracy, and closely monitoring the salary budget for optimal resource allocation.- Oversaw inventory and procurement processes from order placement to receipt confirmation, including managing testing licenses, software resources, and equipment maintenance.- Coordinated meetings, organized agendas, and documented detailed meeting minutes, providing essential reference materials for ongoing assessment initiatives.

Student Success & Assessment Services

- Served as a first point of contact for students, facilitating a smooth college onboarding experience by offering hands-on assistance with admissions, assessments, registration, and financial aid.- Administered and proctored diverse assessments, including placement tests, high school equivalency exams, and distance education tests, serving over 800 students monthly.- Guided students through the test process with clear interface instructions, assistance in test platform access, and post-test guidance.- Troubleshot technical issues during testing sessions, addressing network connectivity, student portal access, testing software, and platform concerns, ensuring a seamless testing experience.- Ensured secure testing environments for groups of up to 48 students, maintaining adherence to protocols, regulations, and confidential handling of test materials. - Acted as a liaison between students and remote education institutions, ensuring efficient handling of testing materials and instructions.- Utilized the "SARS Anywhere" appointment scheduling system to effectively manage testing appointments, including scheduling, cancellations, rescheduling, attendance tracking, and report generation for outreach.- Conducted training for new student employees in front desk operations, customer service, office protocols, and policy compliance, encompassing FERPA guidelines.