Shirley M. Email & Phone Number

Los Angeles, Ca, Us

Los Angeles, Ca, Us

Newport Coast, Ca

San Diego, California, United States

Preferred Hotels & Resorts, L.V.X. Collection

Huntington Beach, California, United States

Newport Beach, California, United States

Further strengthen and develop relationships with key travel partners in responsible territories - West Coast, Canada, Asia-Pacific and Australia. Key consortia partners include American ExpressHotels & Resorts, Virtuoso, Signature, Ensemble and Altour.

Newport Coast

Newport Coast

Under the direction of management, increase catering revenue by following sales standards and expectations including: sales call to drive awareness, creating and implementing lead generation strategies, utilizing contact database to build and maintain prospects, track leads and accurately report all sales metrics, maintain relationships with event hosts, synergize with Catering sales team members and maximize customer potential.

Los Angeles

Responsible for social and corporate functions (initial member contact, running an event and follow-up after the event), manages and lead events from 3 people to over 100+ people, build and maintain relationships with Club members.

Conduct on-site inspections and FAM trips, participate and interact with all Beverly Hills Conference and Visitors Bureau Chinese-related activities, off-site trade shows, proficient in Opera, meet and greet Chinese hotel guests by providing them with the Montage signature check-in, conduct follow up with guests, book rooms via sales team, able to speak in Mandarin and Cantonese

Responsibilities included handle cash and credit transactions, manage day-to-day cash and operations reports, support AM and PM manager-on-duty, manage retail sales of spa products and services, acquire and manage hotel information, assist hotel guests with check-in and check-out using SpaSoft and opening and closing for the Guest Reception area

Shanghai, China

Responsibilities included liaison between conference services and concierge department regarding guest special request and arrangements, involve in operational meetings with upper management, maintain strong communication between front desk, concierge and butler departments, actively involved with Starwood- related meetings, satisfy guests request efficiently and follow-up, become acquainted with each day’s arrivals, VIPs and daily group activities, provide information regarding the hotel and the city’s attractions and points of interest, monitor and schedule hotel limo transportation to ensure level of service

Associate Of Occupational Studies, Hospitality And Restaurant Management

Bachelors, Management & Human Resources