Shirley Clark Email & Phone Number

Tilton, Nh, Us

United States

Northeast

Nashua NH 2017 - 2021Bedford NH 2015 – 2017Concord NH 2013 – 2015 Boston MA 2011-2013• Responsible for managing the overall operations at a mid-volume center, including supervision of team members and the administration of center sales performance, profitability and customer experience objectives.• Achieve company objectives for sales and profit performance and customer experience objectives within the Center.• Mentor and train employees in the operation of all equipment, software, and POS workstations.• Evaluating the efficiency and productivity of team members by establishing performance standards and objectives.• Conducting regular Operations Reviews and Performance Appraisals. • Making recommendations for wage increases and promotions, when applicable.• Ensuring execution on all people related initiatives (i.e. bench planning, climate survey follow up).• Stay current on and ensure Federal/State Law safety requirements are established.• Update and track hourly employee’s leave of absence.• Work with Brassring software to schedule new hire candidate interviews.• Interview potential employees following company HR standards for questioning.• Set up background checks for new hires.• Coordinate logistics for new hire orientations and employee training sessions utilizing on the job and virtual training.• Enter employment date into company database.• Post job listings as needed on Indeed. • Check work history as well as references of potential employees.• Prepare material for and conduct grievance and disciplinary meetings.

New England North

• Trained and Educated center managers when changes occurred within the operations processes.• Completed financial verification as well as all standard operating procedures on a monthly basis. • Ensure the maintenance of fiscal reporting procedures within center, including accounts receivable, inventory reports, daily sales recaps, and daily bank deposits in full compliance with established company policies. Analyzed data from store financials to assist district managers and above with creating action plans in order to move the company forward.

Rochester, New York Metropolitan Area

• Worked independently and in a team while managing multiple priorities. This required strong business judgment and proactively partnering with other trainers and managers to create a successful on boarding cycle for team members.• Used skills to consult with District Management to recommend appropriate training support to meet the districts business need.• Responsible for administrative and technology tasks associated with the classroom environment.• Work on a team to design and implemented new training curriculum.• Responsible for the success of New Hires by delivering district wide operations training programs.• Maintained a 100% completion rate for all district training.• Handled all HR concerns in classroom environments.• Acted as a new Training Facilitator mentor including participating in the hiring process.• Presented to groups ranging from 2 – 30 including Team members, Managers and District managers.

Associate'S Degree, Accounting, 4.0

Certificate Of Completions, Administrative Support, 4.0