"Customer Maniac" Consumer Experience and Transformational Change Leader collaborating successfully with leading organizations across the Food & Beverage industry. Proven expertise in Consumer Care successfully delivering surprise and delight service to consumers who contact companies and brands to promote consumer loyalty. Passionate about delivering Best-in-Class consumer satisfaction. Proactive in utilizing consumer insights to drive product and service improvements, which plays a key role in crisis management, promote food safety and minimize potential negative media events.Management professional with proven expertise in customer-consumer experience program design, optimization & technology solutions, measurement, sales, market research, and driving brand strategy. Passionate and driven, with strong communication skills, consumer-focused attitude and innovative thinking. Ability to educate, engage, motivate, and affect change from front-line employees to executive teams. Ready for the opportunity to help with your transformational change and to elevate your leader position on customer satisfaction and loyalty globally within the industry.HEART-HEAD-HANDS CHANGE LEADERSHIP:I have helped lead and guide Consumer Experience & Engagement and Quality teams both internally and externally through ongoing changes and transformations toward improvements in Product Quality and Service. Maintaining a continuous improvement mind-set leading cross-functional teams to drive Consumer Satisfaction and Delight. Mentored and collaborated with team members and colleagues toward self-awareness and improvement.KEY HIGHLIGHTS:Provided change leadership to drive transformational change integrating Consumer Experience & Engagement programs within platform ecosystems toward continuously improvement year-over-year. *Drive overall operational efficacy through KPI Scorecard metrics, reduce operational costs, while meeting expectations and exceeding consumer and customer expectations.*Delivered Voice of the Consumer Reporting/Consumer Insights to proactively drive consistency in product quality, service and product innovations.SPECIALTIES INCLUDE:Interoperable Data Analysis/Reporting, Executive Dashboards, Voice of the Consumer Reporting/Consumer Insights and Brand Building through Ecosystem Platforms (Cross-Sell/Up-Sell, Communicating in Brand Voice), Business process optimization. Negotiations & Vendor Management /RFPs for Contact Center Services, Crisis Management / Crisis Communication, CRM Wilke/Astute Global Sales Force, Six Sigma "White Belt" certified