Shirley A. Robles, Mba Email & Phone Number

Florida, United States

Florida, United States

Responsibilities:• Work with various teams to troubleshoot and come up with appropriate solutions for production systems performance issues and application problems, including application communications with other systems.• Lead troubleshooting calls with other teams regarding production issues.Work with various teams to implement a server upgrade from Tomcat version 8 to 9 and Windows server 2008 to 2019. This involves researching and documenting server configuration and security settings.• Create scripts for Tomcat upgrade and Windows Tomcat service creation, including documenting instructions/steps specific to the ACG SPI application. • Find improvement opportunities for applications and processes. This includes performing research and implementing best appropriate solutions to improve performance or save on costs.• Document processes and implementation of solutions and mentor other team members on issue resolutions.

Tampa, Florida, United States

Responsibilities:• Design, develop, deploy and support software solutions for AAA ACG Home and Auto Insurance Policy Management Systems (SPI / InsuranceNow).• Technologies used include Java, JavaScript, html and Velocity as the languages, XML for interface data format and ModelBean management, SQL Server for the database, Eclipse as the Java EE IDE for Web Development, TFS for source control and Tomcat for the Web server. • Implement interfaces to other applications via Web Services using either SOAP or RESTful protocols within the Java applications.• Maintain up-to-date knowledge and implement security risk avoidance practices, as per Open Web Application Security Project ® (OWASP). This includes online training, as well as documenting and sharing knowledge among team members.• Solutions successfully implemented include AAA Drive Monitoring, Address Validation, AAA Membership Validation, interface to external vendors for Credit Reports and Claim history, as well as interface to FL DMV, among others.

Tampa/St. Petersburg, Florida Area

Responsibilities: As part of an Agile team with daily scrum, worked closely with all team members to plan and implement solutions accordingly within a sprint time-box. As a technical lead for the Thunderhead team, trained team members and managed the workload, as well as researched and documented standards, and architectural recommendations. Implemented a multi-channel Document Production solution using Thunderhead (code in Java and Java Script), integrated (via SOAP Web Services and XML data) with Guidewire (UI), Alfresco (repository) and external print vendor systems (via FTP). Performed production systems support and troubleshooting using appropriate system tools. Created vendor product support cases and followed up to resolve issues encountered. Maintained Document Production system code releases using Perforce and exported/imported code to higher environments.

Tampa/St. Petersburg, Florida Area

Responsibilities:Designed and implemented enhancements into legacy applications using Java, JavaScript, HTML, Eclipse, IntelliJ and Websphere, among other tools, while working as part of an Agile team. Performed data analysis and reporting using SQL Server, including the implementation of processes for automatically generating and emailing reports and data extracts from SQL Server using scripts, stored procedures, triggers and job schedules.

Tampa/St. Petersburg, Florida Area

Responsibilities:Detailed analysis, design, development, installation and support of business process automation applications and enhancements to existing insurance client-server and intranet applications, including 3rd party applications that interfaced the SQL Server databases, DB2 or MS Access. Implemented client server applications using Java with presentation layer components using HTML, JavaScript and JSP. Maintained code versioning and all legacy enhancements in VSS.

Tampa/St. Petersburg, Florida Area

Responsibilities:Taught college courses for the Computer Information Science Department, including “CISP 2340 Introduction to System Development Lifecycle” and “OFT 1141 Keyboarding”. Substituted instructors in other courses (for example “Object Oriented Development”). Awarded Instructor of the Quarter in May 2005.

Tampa/St. Petersburg, Florida Area

Responsibilities:Supported the Phoenix application and implemented enhancements using Blue Cod 3rd party system, which would interface the Phoenix SQL Server database. Created and supported end-user applications and tools for maintaining tables and generating reports using VB.net. Created SQL server stored procedures, triggers and scheduled jobs to produce corresponding reports and output for integration applications, including output to be sent via FTP to Ivans for feeding insurance policy and claims data to the insurance agencies.

Tampa/St. Petersburg, Florida Area

This was a non-profit cultural arts school. As a volunteer I implemented an MS Access database for management of information about students, guests and sponsors. I trained users in the use of the computer applications, translated documents (English/Spanish), assisted in yearly budget, accounting statements reviews, RFPs and Grant application's writing, as well as prospecting sponsors, communicating with county schools involved in the program and perform presentations for City of Tampa employees and press conferences.

Clearwater, Fl

Responsibilities:Educated consumers to identify and implement suitable solutions to common financial needs and problems using the Financial Needs Analysis (FNA), a computer analysis to compare present financial situation to immediate and long-term financial goals.

Tampa/St. Petersburg, Florida Area

Responsibilities:Systems analysis and full life cycle development responsibilities included gathering and documenting technical requirements, designing, developing, implementing, and supporting client server, web enabled and thin client applications for the Mortgage Banking and Financing industry. Applications developed include iLoan, PostClosing and ALS COM. Tools and technologies included MS Visual C++, MS Visual Basic, VBScript, Active Server Pages (ASP), HTML, IIS, Crystal Reports, SQL Server, Oracle, Windows NT and Windows 2000. Responsibilities were performed with minimal supervision as a remote employee telecommuting from Tampa and reporting to the office in Indianapolis, Indiana, while consistently delivering in a timely manner, quality production applications.

Tampa/St. Petersburg, Florida Area

Responsibilities:Gathered requirements, designed, developed, implemented and supported a wide variety of systems using a wide range of tools, including MS Visual C++, MS Visual Basic, Crystal Reports, RAM Saver Developers Kit (ANSI C, for Telxon PTC960), MS Access and Oracle, for Windows 95 and NT. Researched and recommended appropriate tools. Systems developed include among others: Data capture systems that control TT5 terminals/keypads with barcode readers connected on TNET networks through RS232, control and capture data from high speed conveyor belt OCR and Barcode readers, as well as hand held data capture units, telemarketing data capture, reporting and user production measurement tools for incentive pay generation.

Tampa/St. Petersburg, Florida Area

Responsibilities:Developed and maintained Mobile Data Terminal (MDT) applications under DOS using Turbo C++. Implemented changes to a Radio Network Controller (RNC) system programmed under OS/2 1.3 using Microsoft C 6.0. Lead project for the development of a customized MDT system and for the implementation of changes to the RNC system. Used Project Workbench 3.1 to identify tasks, estimate time, allocate and assign resources, and generate project schedules and Gantt Charts. Customized and maintained MapInfo system developed using MapCode.

Miami/Fort Lauderdale Area

Responsibilities:Designed, developed and implemented on or before given deadlines, using Microsoft C, well structured code from little or no formal given specifications. Maintained existing applications and implement on line help via F1. The systems developed were mainly for golf handicap tracking using a Microtouch touch screen. Tools used include Skylights (for touch screen), C scape (for windows and menus), C index (for databases) and Borland C++ with C tree Plus for smaller applications.

Santurce, Pr

Responsibilities:Analyzed, designed and programmed in Clipper, customized multi-user systems for the network. In charge of the statistical software package SAS used to analyze and make reports for company and client data. Used Xentis software to generate reports on a Micro Vax 3600 running under VMS operating system. Selected and installed appropriate software for Word Processing and Desk Top Publishing on PC's, for staff of reporters. Trained and supervised users of a LAN consisting of IBM and compatible PC's, running under Novell Netware 2.0.

Santurce, Pr

Responsibilities:Analyzed, designed and programed custom systems for our various clients, using mainly DBase III Plus and DBase IV, Clipper and C programming languages. Responsible for the successful integration, through the use of C programming language, scanned visual images or graphics into a system already programmed in Clipper. Recommended improvements to old systems and implement these recommendations. Researched and recommended software and equipment to satisfy the needs of each different client.

Santurce, Pr

Responsibilities:In charge of any training and programming on the statistical software packages SAS and SPSS, installed under VM/CMS on an IBM 4361. Developed custom IBM PC systems, mainly using Dbase III Plus and Clipper, as well as custom Macintosh systems using McMax. Offered training on the use of the Macintosh for Word Processing and Desk Top Publishing. Offered short seminars in the use of computer packages such as Lotus 123, Word Perfect, DBase, SAS and SPSS. Prepared documentation for the systems programmed and for the short seminars. Assisted in the installation and troubleshooting of equipment in the different offices of the administration as well as the laboratories for the students.

Rio Piedras, Pr

Responsibilities:Corrected tests and provided tutoring to Calculus I and II students, as well as other mathematics courses.

Rio Piedras, Pr

Responsibilities:Helped students learning computer programming, to use VM/CMS in an IBM 4381 and the PCs. Also ensured there were no problems with the terminals, PCs or printer.

Master’S Degree, M.B.A With Concentration On Information Technology, Suma Cum Laude

Activities and Societies: Credits towards M.B.A. degree completed while living in Florida, in Florida Institute of Technology (Miami, FL).

Bachelor’S Degree, Mathematics And Computer Science, Magna Cum Laude

High School, High School