I have 12 years of customer service experience specializing in shipping and logistics. In my role, I handle a wide range of customer queries related to consignments, from basic questions about tracking and platform usage to more complex issues with deliveries and pickups. I collaborate with carriers and escalate issues as necessary to ensure prompt resolution.I work closely with internal teams to share customer feedback and suggest improvements to enhance the platform, aiming to prevent recurring issues and improve the overall customer experience.Beyond customer support, I conduct sales calls with newly signed customers to understand their business needs and requirements. I then guide them through the platform's capabilities, addressing any objections by focusing on the solutions our software provides. For high-potential customers, I refer them to our Sales Manager for further discussions and development.I take a proactive approach to customer success, particularly with new customers, by providing "hypercare" support during their first shipments to ensure a smooth experience. Furthermore, I created an onboarding kit to help new users quickly familiarize themselves with the platform and start using it effectively.Alongside my customer service and technical expertise, I have experience as a people leader, where I mentor and guide team members, ensuring high performance and growth within the customer service department. My leadership focuses on coaching, performance management, and fostering a collaborative and efficient team environment.And yes, I used ChatGPT to create this cohesive summary, because why not?