Lecturer for PCHA, POA, Pharmacy Tech, insurance coding and CCMA programs. Online class instructor

Worked on a lean sigma project to improve customer satisfaction and turn around times.Worked on a pilot team to minimize returns of prescriptions to patients.Corrected and printed errors for the Department of Defense patients.Analyze and correct errors for the pharmacy, and replace lost ordersCreate and maintain a log for reporting errors to various departmentsWork with various shippers to improve transit time of medicationsTrack lost packages and keep track of narcotic/control substance abuseWork with benefit administrators and insurance companies for prior authorizations.Work with early refills, eligibility, co-pay overrides, prior authorizations and in house correctionsData enter prescriptions after verifying origin and authenticity.

Took customer calls for prescription refillsGave price estimates on medicationsMade collection calls to patientsTracked packages and explained prescription plan benefits to members

Responsible for managing 12 collectors, 4 credit analysts and 8 customer service representatives of credit card businesses with multi-national Banks.Monitored productivity by making pie charts on a monthly basis and analyzed eligibility for bonuses. In charge of hiring and training staff into different positionsResponsibility of fraud control within and outside of the firmDeveloped policies and procedures to enable smooth day to day operations