Ensure that team members are completing their duties to a high standard and being productive during their working hours.Manage the staff rotate and schedule, ensuring sufficient cover at all times.Assist team members with paid time off requests, clearing leaves and approve them, ensuring adequate cover remains.Assist team members with any problems or difficulties they may have, including friction or disagreements between team members/ guests.Hold team meetings and huddles to discuss the shift’s requirements and expectations.Overlooking HR departments policies and performance reviewMaking sure that the relationship with the client, suppliers, and vendors stays positive.Ensure that all the department staffs completing their duties to a high standard and being productive during their working hours.Keep records of company’s revenue for the day and monthly reports.

Taking customer order and delivering food and beverages.Provide excellent wait service to ensure satisfaction.Making menu recommendation, answering questions and sharing additional information with restaurant patrons.Maintained a clean and organized working environment to enhance productivity.Certified food and safety course.

Manage day to day operation of the contact center.Participate in team handling Partner Service.Obtained problem solving skills in handling complaints effectively.Obtained good listening and coaching skills.