- Develop and identify new business and market opportunities- Negotiate contract terms with clients, ensuring compliance with company policies and legal requirements- Manage budget allocation for business development and track expenses and revenue- Conduct regular follow up with clients to ensure satisfaction and identify opportunities for service department- Build and maintain strong relationships with clients by providing professional customer service and addressing their inquiries, concerns, feedbacks promptly- To delegate tasks, set performance objectives, and conduct regular performance reviews to ensure the team meets or exceeds service targets- Involve all aspects of service operations, including scheduling, dispatching and monitoring service call to ensure timely and efficient resolution of customer issues.

- Attending to monthly management meeting - Presenting service revenue - Secure of new service contract maintenance- Issuance of quotation for contracts maintenance, repair works and installation- Guiding of new service coordinator on onboarding job requirements- Attending to service complaints escalated from service team- Provide basic technical enquires to incoming call enquires- Liaising with technicians on daily job schedules- Monthly meeting with service technicians- Team bonding with service technicians and coordinator

- Order processing and arrangement of delivery for local sales- Procurement of equipment from oversea sales channel - Issuance of purchase orders & invoices- Update superior monthly sales forecast

- Email and liaise with customers and suppliers- Attending to complaints received via phone calls & email- Provide basic technical advice for customer enquires via phone & email- Attend to incoming calls- Creating and closing of daily service reports- Arranging of appointment for servicing contract customers and prepare daily job arrangement for technicians- Communicate with technicians on problem faced and sought resolution to it- Liaising with technicians for onsite related matters- Prepare quotations for service contracts, repair & installation of air-con units- Scanning, printing & filing of service reports- Basic data entries- Compiling sales reports & preparation of management reports- Attending to monthly management meeting on service sales and working on improvements - Prepare tendering documents for incoming service tenders

- Email liaising with internal & external customers- Attending to complaints send in via email- Handling incoming fax requests- Picking up incoming calls- Attending to walk in customers' enquires / Receptionist- Creating and closing of service orders- Scanning, printing & filing of service orders- Walk in sales and nets transactions- Liaising with technicians for onsite job related matters- Scheduling of appointments for technicians / engineers- Escalating complaints to team leaders- Planning of lunch / job schedules for customer service officers- Basic data entries- Training for new staff, guiding them on creating of new job appointments- Basic technical advice for customer's enquires

- Project Liaising with on site contractors and internal sales personnel- Arrangement of appointments upon receiving requests from contractors- Scheduling of appointments for Technicians / Engineers- Liaising with technicians for onsite job matters- Creating and closing of service orders after site attendance- Scanning, printing and filing of documents- Basic data entries- Follow up with customer on service orders- Basic technical advice for project appointments