Hello! I'm Shirshendu, an IT enthusiast with a penchant for delving into the nitty-gritty of production support within the BFS domain. Over the past 4 years, especially at Western Union via TATA Consultancy Services, I’ve cultivated a unique blend of skills and experiences that span across AWS Cloud systems, agile methodologies, and robust problem-solving techniques.My engineering background, topped with an AWS Certified Cloud Practitioner title, equips me with a deep understanding of technical concepts, which I leverage to enhance production support efficiency and innovation.Well versed in Incident/Change management, SQL, Basics of Unix/Linux, Airflow, Dynatrace, pgAdmin (PostgresSQL DB), Basic Core Java.Not just a techie, I'm a storyteller of solutions. I thrive on documenting and transferring knowledge, ensuring that our collective wisdom leads to improved operational excellence. Being recognized as an 'Outstanding Performer' recently was a proud moment, reflecting my commitment to excellence and continuous learning.If you’re interested in discussing cloud computing, backend system intricacies, or simply looking to share knowledge and insights, I’m your guy. Let’s connect!