Experienced Customer Success professional with a knack for communication, value realization, and understanding/advocating for clients. Proven track record of nearly 100% client retention and skilled in account management, change management, engagement strategy, and ongoing client support. Open to consultation on customer success strategy/playbooks, relationship management, and cross-functional management across product & engineering. In my free time, you can find me teaching yoga, traveling, and finding hidden gems wherever I go! I am naturally curious to learn more about emotional intelligence, people management, personal growth/improvement, and maintaining the balance of life.
Listed skills include Bilingual Chinese, Microsoft Word, Leadership, Social Media, and 9 others.