- Full cycle of accounts receivable past due balances, including: research, analysis and account reconciliations.- Scheduling resolution sessions to understand the procure-to-pay cycles of our customers.- Managing and resolving invoice discrepancies to ensure timely and accurate receivables.- Managing internal and external Accounts Receivable inquiries.- Maintain customer relationships by responding timely and accurately to both internal (company) and external (vendor directly) questions and requests for information.- Understand the Amazon billing processes to provide guidance to customers, identify defects and drive resolution upstream of AR.- Understand the pain points of customers and solve our customer’s problems.- Providing prompt, efficient, detailed, customer-oriented service to customers.- Escalating when appropriate to direct manager and/or senior leaders.- Keeping detailed notes, task creation and reminders in our collections tools.- Acting as the Voice of the Customer for our top tier customers and Sales Teams, reporting and acting on observed areas for improvement.- Actively seeking solutions to customer and sales needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience.- Analyze trends and suggest process improvements.

- Support Account Resolution functional area as an experienced Account Resolution Specialist by utilizing advanced knowledge of company products, services, policies, procedures, account resolution systems, and apply this knowledge when communicating with delinquent customers- Seek ways to improve quality of customer experience while working on collecting and negotiating terms of repayment on specialized outstanding account balances- Perform moderately complex customer support tasks when evaluating customers situation to provide relevant solutions- Interact with immediate team and Account Resolution functional area on wider range of information, as well as internal and external customers

- Ensure Customer Payments are applied accurately and timely in accordance with Service Levels Agreements.- Apply receipts to open balances and Rectify processing errors if needed.- Download customer remittance details and ensure customer payments are applied based on it.- Research any unidentified payment receipts and work with Cash Collectors to determine correct posting.- Maintain a Daily Cash Receipt file to document the processing time for the cash applied payments.- Respond to inquiries regarding payment status.- Create and distribute monthly reports.- Attend Monthly AR Meeting to discuss On-Account and Suspense Account payments together.- Review and update Desktop Procedures (DTP).