Shishir Singh Email & Phone Number

Noida, Up, In

Noida, Uttar Pradesh, India

- Managing multiple GenAI projects utilizing LLMs and Prompt Engineering to drive Digital Transformation across the organization- Ensuring the Apps developed are secure and partnering with InfoSec for the Secure Code Review, Web Application Penetration Testing and Container Security Assessment- Established and monitored a process improvement framework, which led to a 15% increase in operational efficiency.- Initiated and managed digital transformation projects across multiple… Show more - Managing multiple GenAI projects utilizing LLMs and Prompt Engineering to drive Digital Transformation across the organization- Ensuring the Apps developed are secure and partnering with InfoSec for the Secure Code Review, Web Application Penetration Testing and Container Security Assessment- Established and monitored a process improvement framework, which led to a 15% increase in operational efficiency.- Initiated and managed digital transformation projects across multiple business units, enhancing global process efficiencies by 40%.- Managed various GenAI/LLM/RPA/IPA/AI/ML projects from opportunity identification to UAT, culminating in a 25% increase in process automation initiatives.- Managed RPA projects from opportunity identification to UAT, culminating in a 25% increase in process automation.- Oversaw the Lean Six Sigma Certification program, maintaining a 99% pass rate for internal candidates.- Leveraged data analytics to pinpoint process improvement areas, leading to a 20% improvement in process efficiency after sharing recommendations with clients.- Spearheaded customer VOC gathering exercises, using CSAT surveys and feedback to drive a 15% increase in customer satisfaction through improvement projects.- Cultivated organizational buy-in by conducting Six Sigma training, certifying over 150 employees across various belt levels.- Guided project teams, reducing client escalations & SRRs by 40% through effective RCA activities.- Ensured a 98% SLA adherence rate by monitoring project performance metrics.- Implemented a Performance Management framework, boosting organizational productivity by 18%. Skills: GenAI · Prompt Engineering · Business Strategy · Operational Excellence · Project Management · Team Management · Business Process Improvement Show less

Manila, National Capital Region, Philippines

-Established and monitored a process improvement framework, which led to a 15% increase in operational efficiency.-Initiated and managed digital transformation projects across multiple business units, enhancing global process efficiencies by 40%.-Managed various RPA/IPA/AI/ML projects from opportunity identification to UAT, culminating in a 25% increase in process automation initiatives.-Managed RPA projects from opportunity identification to UAT, culminating in a 25% increase in… Show more -Established and monitored a process improvement framework, which led to a 15% increase in operational efficiency.-Initiated and managed digital transformation projects across multiple business units, enhancing global process efficiencies by 40%.-Managed various RPA/IPA/AI/ML projects from opportunity identification to UAT, culminating in a 25% increase in process automation initiatives.-Managed RPA projects from opportunity identification to UAT, culminating in a 25% increase in process automation.-Implemented a Performance Management framework, boosting organizational productivity by 18%.-Oversaw the Lean Six Sigma Certification program, maintaining a 99% pass rate for internal candidates.-Spearheaded customer VOC gathering exercises, using CSAT surveys and feedback to drive a 15% increase in customer satisfaction through improvement projects.-Cultivated organizational buy-in by conducting Six Sigma training, certifying over 150 employees across various belt levels.-Guided project teams, reducing client escalations & SRRs by 40% through effective RCA activities.- Ensured a 98% SLA adherence rate by monitoring project performance metrics.- Leveraged data analytics to pinpoint process improvement areas, leading to a 20% improvement in process efficiency after sharing recommendations with clients. Show less

Noida, Uttar Pradesh

- Setting-up and monitoring the process improvement framework in the organization- Managing Improvement & Automation Projects for Global Businesses across multiple Business Units- Working with the technical team to deploy mail monitoring & management automation for the Contact Center.- Co-ordinating with Global Stakeholders for improvement project identification and cot optimization initiatives- RPA Project Management, Opportunity Identification, Solution Design &… Show more - Setting-up and monitoring the process improvement framework in the organization- Managing Improvement & Automation Projects for Global Businesses across multiple Business Units- Working with the technical team to deploy mail monitoring & management automation for the Contact Center.- Co-ordinating with Global Stakeholders for improvement project identification and cot optimization initiatives- RPA Project Management, Opportunity Identification, Solution Design & UAT.- Implementing the Performance Management framework in the organization.- Consult global clients in driving improvements and implementing best-in-industry processes- Heading global implementation of Six Sigma and process improvement initiatives and managing cross-functional projects across Geo locations- Setting up transactional quality processes and ensuring the QC processes are well calibrated- Guiding the project teams and monitoring the RCA Activities/Client Escalations- Monitoring the project performance metrics to ensure SLA adherence- Trained 100 + professionals on LEAN Six Sigma approaches- Using data analytics to identify process areas that need improvements and share the observations/recommendation with Internal/External clients Show less

Noida Area, India

Spanning the full range of litigation, contract lifecycle management and business enablement solutions, Integreon empowers law firms, corporations, professional services organizations and financial services institutions to deliver predictable outcomes allowing our clients to focus on what they do best. It’s On! For more information about Integreon’s extensive range of services, visit www.Integreon.com.- Lead Continuous Improvement initiatives across geographies- Creating and… Show more Spanning the full range of litigation, contract lifecycle management and business enablement solutions, Integreon empowers law firms, corporations, professional services organizations and financial services institutions to deliver predictable outcomes allowing our clients to focus on what they do best. It’s On! For more information about Integreon’s extensive range of services, visit www.Integreon.com.- Lead Continuous Improvement initiatives across geographies- Creating and monitoring the Governance Model around Continuous Improvement in the organization globally- RPA/Automation opportunity identification, project management & solution design- Development & deployment of Digital Dashboards utilizing PowerBI- Mentoring LEAN Six Sigma Process Improvement Initiatives globally- Imparting LEAN Six Sigma/Analytics training throughout the organization across geogaphies- Consulting delivery team on process improvement strategies- Conducting Ideation activities with different focus groups to uncover Improvement opportunities- Helping Project Teams in identifying the implementing CAPA- Generating Process Performance Baselines (Using Statistical Tools & Techniques) and reporting.- Helping the delivery teams implementing Risk Management strategies across BU's Show less

Noida Area, India

- Designing strategy around Continuous Improvement- Setting up and Driving Six Sigma Framework in the Organisation- Designing and driving RCA governance in the organisation- Educating the employees across geographical locations on the LEAN Six Sigma approach- Designing and deploying process improvement framework in the organisation- Driving Quality Management in the entire organisation, across all the service lines- Driving Accuracy checks across all the service… Show more - Designing strategy around Continuous Improvement- Setting up and Driving Six Sigma Framework in the Organisation- Designing and driving RCA governance in the organisation- Educating the employees across geographical locations on the LEAN Six Sigma approach- Designing and deploying process improvement framework in the organisation- Driving Quality Management in the entire organisation, across all the service lines- Driving Accuracy checks across all the service lines- Designing, developing and delivering training on different approaches- Brainstorming with Teams and the management of different verticals to identify improvement opportunities- Mentoring LEAN Six Sigma process improvement initiatives throughout the organisation.- TR Certified Trainer Show less

Noida Area, India

Six Sigma Training & Consulting, ISO 9001, 27001 training & Certification, Process Re-engineering, Process Consulting, Process Mapping, Management Strategies etc.Consulting:• Consulted various industries in implementation of LEAN Six Sigma methodology, some ofthese industries are Power, IT/ITeS, Manufacturing and Consulting etc.• Provided LEAN Consulting to several organisation• Helped a leading Aviation Organisation Implementing ISO at their PAN India… Show more Six Sigma Training & Consulting, ISO 9001, 27001 training & Certification, Process Re-engineering, Process Consulting, Process Mapping, Management Strategies etc.Consulting:• Consulted various industries in implementation of LEAN Six Sigma methodology, some ofthese industries are Power, IT/ITeS, Manufacturing and Consulting etc.• Provided LEAN Consulting to several organisation• Helped a leading Aviation Organisation Implementing ISO at their PAN India stations.Key Areas:- Six Sigma DMAIC/LEAN projects- Monte Carlo Simulation (Minitab and Crystalball)- TRIZ- Design of Experiments (DOE)- Process Improvement- Process Mapping- Data Analysis- Expertise on Minitab- Driving Black Belt projects- Designing SOPs- VSM and 5S trainings and implementation- Process Re-engineering Show less

Driving QMS/ISMS implementation, Co-ordinating the companies regarding Six Sigma implementation, Delivering Six Sigma - Green Belt, ISO 9001:2008 trainings.

Noida Area, India

SOP reviewingHandling & Mentoring Six Sigma ProjectsImplementing Process ControlProcess Re-engineeringCAPAGAP AnalysisProcess Automation Providing Six Sigma TrainingProviding ISO 9001:2008 training

Supervising a team of associates.Documenting different process level SOPs.Auditing associates' transactions.To ensure process/quality SLA are met.Preparing the Quality parameters by identifying the CTQs.Doing ongoing FMEA analysis.Taking Corrective and Preventive Actions for the Quality failures encountered.

Driving Process Improvement Projects using Lean/Six Sigma Methodologies, analysing bottlenecks and eliminating them.Process Auditing at operational Level.Maintaining the documentation for internal and external Audits.Client facing profile.Ensuring schedule adherence and keeping a record of the same on Customer Operational Performance Center.Maintaining Corrective and Preventive Actions for the Quality failures encountered.Facilitating the organization to meet the… Show more Driving Process Improvement Projects using Lean/Six Sigma Methodologies, analysing bottlenecks and eliminating them.Process Auditing at operational Level.Maintaining the documentation for internal and external Audits.Client facing profile.Ensuring schedule adherence and keeping a record of the same on Customer Operational Performance Center.Maintaining Corrective and Preventive Actions for the Quality failures encountered.Facilitating the organization to meet the guidelines of internal and external Audits at operational level. Show less

Sitapur Area, India

Post Graduate Program In Business Analytics And Business Intelligence (Pgp - Ba/Bi), Business Analytics

Business Analytics - R | SAS | Tableau | KNIME

Pgp - Ba/Bi (Joint Certification With Great Lakes), Business Analytics

Business Analytics - R | SAS | Tableau | KNIME

Bachelor Of Arts (Ba), Economics