Shital Pawar Email and Phone Number

Provided field support troubleshooting and resolving merchant incidents promptly while documenting issues effectively.Built strong merchant relationships through training and proactive engagement, ensuring optimal use of payment systems and EDC operations.Maintained daily communication with merchants and submitted reports using Microsoft Office. Experience in the payments industry, with a solid understanding of payment flow.Designed and developed automated test scripts based on project requirements, utilizing test automation frameworks.Analyzed test results, addressed failures, and logged issues in Jira with detailed documentation.Collaborated with cross-functional teams to ensure alignment of testing processes with project

Assist customers with technical issues via phone, email, or chat, ensuring timely and effective resolution.Troubleshooting: Diagnose and resolve hardware and software problems, guiding users through solutions and documenting the process. Create and maintain technical documentation and knowledge base articles to improveWork closely with other teams, such as engineering and product development, to address complex issues and provide feedback on recurring problems.Regularly monitor system performance and alerts, proactively identifying potential issues before they impact users. Escalate unresolved issues to higher-level support or development teams while keeping customers informed.Assist in software installations, updates, and patches, ensuring minimal disruption to users.Track and report on support metrics, identifying areas for improvement in response times and customer satisfaction.

Developed and implemented automated test scripts based on detailed test plans and specific requests, ensuring comprehensive coverage of functionalities.Utilized various test automation frameworks to create and maintain efficient automated test scripts, enhancing the overall testing process.Analyzed automated test failures, diagnosing issues and updating scripts as needed to improve reliability and accuracy.Logged and tracked failures in Jira, providing detailed information to facilitate quick resolutions.Collaborated effectively with cross-functional teams to ensure alignment of test scripts with project requirements and objectives, fostering a cohesive development environment

Collaborate with the testing team to understand project requirements.Assist in developing test cases and plans based on specifications.Execute manual tests to ensure quality standards.Identify and document software defects.Work with developers to troubleshoot issues.Participate in test case reviews for coverage feedback.Perform regression testing on resolved defects.Contribute to improving testing processes.Ensure testing activities meet project timelines.Provide regular updates on testing progress and challenges.