Service Desk Engineer
1. Working as Service desk engineer.2. Provide service desk support to 345 corporate users onsite and offsite on windows platform3. All mails read thoroughly and reply to all the concerned in case of escalation.4. Generating the tickets and align the engineer of concern team to solve the issue encountered.5. Check and generate daily and monthly call and chat report.6. Remote support as per customer requirement with quick assist.7. Installation, Configuration and… Show more 1. Working as Service desk engineer.2. Provide service desk support to 345 corporate users onsite and offsite on windows platform3. All mails read thoroughly and reply to all the concerned in case of escalation.4. Generating the tickets and align the engineer of concern team to solve the issue encountered.5. Check and generate daily and monthly call and chat report.6. Remote support as per customer requirement with quick assist.7. Installation, Configuration and maintenance of hardware. Show less