Shitanshu Singh Email and Phone Number

Overall responsibility of the Business Unit with respect to: Process adherence Revenue Profitability Resource Planning & management Customer SatisfactionEnsuring smooth functioning and overall responsibility of the business and profitability of the unit.Achieving revenue targets (EBITA) of the unit.Controlling and maintaining the Unit’s Budget (Revenue & Resources).Consistently achieve the SLA's through process enhancement, monitoring key… Show more Overall responsibility of the Business Unit with respect to: Process adherence Revenue Profitability Resource Planning & management Customer SatisfactionEnsuring smooth functioning and overall responsibility of the business and profitability of the unit.Achieving revenue targets (EBITA) of the unit.Controlling and maintaining the Unit’s Budget (Revenue & Resources).Consistently achieve the SLA's through process enhancement, monitoring key deliverables and tracking key indicators of the business for the region.Maintaining a high level of staff productivity and efficiency (Qualitative & Quantitative).Conduct resource planning and allocation, and manpower forecasting.Ensuring compliance with all existing processes and meeting the defined SLA.Enhance processes to improve, the quality and efficiency of the unit and led new processes.Ensure best practices are implemented across units.Ensuring that the teams are aligned & contribute towards the achievement of set parameters.Work closely with the VAS team to create a new channel of revenues.Develop and maintain relationships with all Consulate Officials.Liaison with all support functions (Admin, Finance, HR, IT & Security).Adhering to environmental health and safety policy/objectives and guidelines of the organization. Show less

• Enhancing market penetration by identifying new business opportunities • Looking after the complete activities of Logistics sales of (Import & Export) in all the modes Air, Sea, Sea-Air and the Custom Clearance.• Acting as logistics consultant for all the customers requiring complete logistics solution, inbound/outbound, air/ocean and custom clearance• Maximize business through coordination with global agents and counterparts

Managing international & domestic sales, key accounts & E-commerce sales for Delhi/NCR.Achieving profitable growth through effective management of new and existingcustomer accounts through prospecting, field sales, and account managementEnsuring customer satisfaction by providing outstanding levels of quality andservice Introducing new services /lane /country profiles to customers & cross selling theother productsTraining operations staff about new… Show more Managing international & domestic sales, key accounts & E-commerce sales for Delhi/NCR.Achieving profitable growth through effective management of new and existingcustomer accounts through prospecting, field sales, and account managementEnsuring customer satisfaction by providing outstanding levels of quality andservice Introducing new services /lane /country profiles to customers & cross selling theother productsTraining operations staff about new implementations rules and regulations fromGlobal headquarter and Local authoritiesManaging sales process & database management and competitive analysisNegotiation and pricing decisionHandling customer complaints concerning service & operational issuesCommunicating with the overseas office staff for any operational and servicesupport Show less

Logistics Sales and business development for a specifics territory Cross-border sales, Courier, cargo, operations, and customer services.Adding customer for international movements and adding more countries for export and import movements Adding different segment customers from product and service sectors

Responsible for the revenue generation from a geographically assigned territory Worked in Matrix with the Company / Franchisee Manager, to share experience on opportunity and development of the business Increase the business from new and existing customers Overall responsible for sales, collection & timely delivery to clients Handling major accounts for 2 branches of North Delhi & West Delhi