Customer Service Analyst - Reporting
CurrentCeridian is a leader in human capital management with more than 100,000 clients in over 50 countries. Ceridian provides a number of solutions including human resources, payroll, workforce management, talent management, tax compliance, benefits, employee assistance and wellness programs. Ceridian's main products include the Dayforce HCM cloud solution, LifeWorks, PowerPay and International Payroll.Responsibilities:• Support client reporting questions and requests via phone calls and emails• Troubleshoot reporting issues such as: reports returning incorrect data, reports returning data outside of requested data, reports not working as requested/designed, and researching/correcting error messages returned by reporting software• Modify existing reports by adding fields, formulas, and converting from point-in-time criteria to date range criteria• Create simple new reports• Provide instruction to clients and answer questions regarding the use of supported products• Products supported: Power Query, Business Intelligence Webi reports, Crystal ReportsAccomplishments• Developed a solution to convert reports from one format to another which reduced the conversion time from as much as 30 minutes to 5 minutes• Assisted in developing a solution using SQL to generate preformatted code. This solution reduced the amount of time for creating and modifying specific types of reports from as much as 30 to 60 minutes to 10 to 15 minutes
