Shiuli Deb Email & Phone Number

Khar Mumbai

• Handling employee concerns with a pre-determined turnaround time and maintained a zero-error margin.• Coaching and mentoring employees, addressing their queries and concerns.• Facilitate the onboarding training in collaboration with functional heads.• Conducting training programs and workshops for internal stakeholders, covering topics such as Leadership Skills, Essential Business Skills, Change Management, Sales Skills, and Customer Service.• Collaboration with team members to ensure smooth and efficient work environment.• Contributed to the development of HR SOPs, ensuring compliance with relevant regulations and alignment with company culture.

Mumbai

• Inducted and on-boarded new trainers.• Developed and facilitated program for both internal and external stakeholders, including clients and corporates. • Assessed and coached internal stakeholders to ensure enhanced productivity. • Collaborated with sales to understand requirements. • Conducted on-job visits with training.• Organised and hosted events for operations to aid learning and team-bonding.• Prepared dashboards to monitor performance of internal stakeholders, ensuring compliance with pre-set quality parameters.

Mumbai

• Developed modules on induction of new joinees and team building• Coordinated with the clients to ensure smooth and efficient functioning of the training department• Coordinated with the Operations & HR to understand their expectations & bridge any discrepancies• Visited various company sites for training needs• Trained and groomed the staff (front line staff including supervisors & managers) on the soft skills used in the hospitality industry• Prepared dashboards with a view to monitor the performance of trainees, ensuring compliance with pre-set quality parameters• Assisted the Director – HR to conduct a Rewards & Recognition event for all the departments pan India

Mumbai

• Started as Senior CSR for offline unit replying to customer queries and grievances addressed to CMO• Was promoted to Trainer and then Senior Trainer as a part of IJP• Handled new-joinee training, including on-job training

Mumbai, Maharashtra, India

• Joined as a part of internship program from NIIT as a XML parser• Post completion of internship, joined as quality controller for a US land survey project

Diploma In Training And Development, Workforce Development And Training, Dip. Td

To address the longstanding demand for a basic qualification in Training & Development, the Diploma in Training & Development was launched.

Dbm, General Management

Igniit, Computers And Programming

B Com, All Subjects With Regards To B.Com

Ssc, All Subjects Taught In Schools, 77%