I am a Digital Marketing & Research Team Lead at Google Operations Center, where I leverage my 11+ years of experience in managing operations and team management to deliver and execute digital marketing campaigns and research projects for Google products and services. I am ITIL certified and have a strong background in service management and service-level agreements.My core competencies include operational excellence, quality assurance, data analysis, and stakeholder communication. I have successfully led multiple teams and projects, achieving high customer satisfaction and retention rates, improving operational efficiency and performance, and generating valuable insights and recommendations for Google's strategic goals and initiatives. I am passionate about digital marketing and research, and I enjoy collaborating with diverse and talented teams to create innovative and impactful solutions.