Shiv Kumar Email & Phone Number

Perform daily uploads, downloads and importingComplete other duties as assigned by the stakeholderEnsure and document for Inbound/Outbound/blended dialer activityAnalysis of dialer-output data to identify potential problems/issuesRunning report regularly.Create and update dialing campaigns, filter, list strategies and reportsManaging and troubleshooting dialer/ IVR /hardware/network/PRI/SIP based issue for dialer.Monitoring Server health and backup procedure -Understand and resolve end user issues related to dialer Coordinate with dialer vendor to resolve outages. Job Requirement:Must have experience in BPO/Call center environment in a 24x7x365 client services environment. -Must have had hands-on experience in working and managing Asterisk based dialer platform Should have good command over Asterisk CLI and its commands (Contaque preferred)Must have created and managed campaign/IVR/ Trunk (SIP/PRI)/ asterisk level configuration/GSM Gateway Should have had hands-on experience in validating common reports like disposition/inbound / outbound callMust have had hands on experience in managing Linux OS using CLI (rsync, samba, etc.)Should have had hands on experience in reviewing logs for troubleshooting

Listed skills include Windows, Sql, Troubleshooting, Vendor Management, and 6 others.