Shiv Kumar Email & Phone Number

Noida Area, India

• Assessed the impact of current business processes on users and stakeholders.• Developed wireframes, site maps and content inventories.Identified process inefficiencies through gap analysis.• Implemented client training (business and technical) and supervised software integration on client’s website.• Performed competitor bench marking analysis and identified savings opportunities and potential product enhancements.• Networked and interacted with local, national and international associations to optimize industry connections.• Developed analysis models to ensure employee benefit plans rollout date deliverables were met. Worked closely with all product development departments to create and maintain marketing materials for sales presentations and client meetings.• Implemented user acceptance testing with a focus on documenting defects and executing test cases. Researched and resolved issues regarding the integrity of data flow into databases.• Completed and mailed bills, contracts, policies, invoices and checks.• Managed team of three direct reports responsible for on-going product optimization, account management and ad placement on company website.

Noida Area, India

• Networked and interacted with local, national and international associations to optimize industry connections.• Reduced employee turnover with hands-on leadership and coaching.• Handled all customer relations issues in a gracious manner and in accordance with company policies.• Managed schedule for all team members with a focus on effective coverage of suitable needs.• Met with management to discuss work plans and develop enhancements.• Alerted customers to upcoming sales events and promotions.• Educated customers about the brand to incite excitement about the company’s mission and values.• Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.• Completed all daily tasks and special assignments with an efficient and quality-driven approach.• Presented innovative digital media marketing presentations to executive decision makers.