Shiv Mishra

Shiv Mishra Email and Phone Number

Azure Support Engineer L2 at Elevate K-12
Shiv Mishra's Location
Thane, Maharashtra, India, India
About Shiv Mishra

Azure technical skills:*Manage subscriptions, billing and role-based access control regarding Azure users and groups.*Azure Monitor to configure alerts.*Deploy resources with ARM template.*Implement, manage, and secure storage with shared access keys, Azure backup, and Azure File Sync.*Creating an Azure Storage account Azure Blob, Table, File, Queue using Azure storage explorer.*Store and access data using Azure Content Delivery Network and the Import and Export service.*Use Azure DNS domains, zones, record types, and resolution methods.*Execute site connectivity schemas comprising VNet-to-VNet connections and virtual network peering.*Manage and secure webapps with backup, restore and snapshot.*Configure Azure Load Balancer, Azure Traffic Manager, and Azure Application Gateway.*Use Azure RBAC to grant granular custom role level of access based on an administrator’s assigned task.*Implement and configure Azure Virtual Networks (VNETs), subnets, Azure network settings, DHCP address blocks, DNS settings and security policies.*Design Network Security Groups (NSGs) to control inbound and outbound access to network interface (NICs), VMs and subnets.•Tech support skills : - IT could be installing and configuring computer systems,solve technical and applications problems, either over the phone or in person.- Ask customers targeted questions to quickly understand the root of the problem.- Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue. - Properly escalate unresolved issues to appropriate internal teams.- Provide prompt and accurate feedback to customers. - Refer to internal database or external resources to provide accurate tech solutions.- Prioritize and manage several open issues at one time. - Follow up with clients to ensure their IT systems are fully functional after troubleshooting. - Prepare accurate and timely reports.-Maintain jovial relationships with client's.

Shiv Mishra's Current Company Details

Azure Support Engineer L2 at Elevate K-12
Shiv Mishra Work Experience Details
  • Idfc First Bank
    Azure Junior Devops Engineer
    Idfc First Bank Jun 2019 - Jul 2020
    Mumbai, Maharashtra, India
  • Reliance Industries Limited
    Azure Techsupport Engineer
    Reliance Industries Limited Feb 2018 - Jun 2019
    Mumbai Metropolitan Region
    IT technical support officers monitor and maintain the computer systems and networks of an organisation. You could be installing and configuring computer systems, diagnosing hardware and software faults and solve technical and applications problems, either over the phone or in person. applications support specialist.Research and identify solutions to software and hardware issues. Diagnose and troubleshoot technical issues, including account setup and network configuration. Ask customers targeted questions to quickly understand the root of the problem. Track computer system issues through to resolution, within agreed time limits. Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue. Properly escalate unresolved issues to appropriate internal teams (e.g. software developers). Provide prompt and accurate feedback to customers. Refer to internal database or external resources to provide accurate tech solutions. Ensure all issues are properly logged. Prioritize and manage several open issues at one time. Follow up with clients to ensure their IT systems are fully functional after troubleshooting. Prepare accurate and timely reports. Document technical knowledge in the form of notes and manuals. Maintain jovial relationships with clients.

Shiv Mishra Education Details

Frequently Asked Questions about Shiv Mishra

What is Shiv Mishra's role at the current company?

Shiv Mishra's current role is Azure Support Engineer L2 at Elevate K-12.

What schools did Shiv Mishra attend?

Shiv Mishra attended V.o.g.c.e College Of Engineering, Shivaji Rao Jondhale College Of Engineering.

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