- Managed and guided a team of mechanics and service advisors in the service department.- Provided supervision and leadership to the service department staff, ensuring efficient operations.- Directed and mentored mechanics and service advisors to enhance their performance and productivity.- Oversaw the activities of the service department staff, ensuring compliance with company policies and procedures.vels of customer satisfaction by addressing concerns, resolving issues, and maintaining open communication.- Oversee day-to-day service operations, optimizing workflow for timely and accurate vehicle repairs.- Implement and monitor quality control measures to ensure the highest standards of service and repairs.- Manage parts and equipment inventory, ensuring availability for timely repairs and minimizing downtime.- Coordinate with manufacturers and suppliers for technical support, troubleshooting, and access to updated repair information.- Stay informed about industry regulations and standards, ensuring the dealership's compliance.- Provide training and development opportunities for service staff to enhance their skills and keep them updated on new technologies.- Develop and manage the service department budget, controlling costs while maintaining service quality.- Foster effective communication between the service department and other dealership departments for seamless operations.- Track and analyze key performance metrics, identifying areas for improvement and implementing solutions.

- Conduct meetings with dealers and vendors across 8 districts of Odisha as part of the Journey Cycle Plan resolve their complaints.-During visit audit service provided that would be helpful to dealers to be more efficient and improve bottom line.-Provide training about Equipment & SOPs and make Dealers empower to take decisions on warranty matters.-Accountable for extending support for field problems, identification and resolution of problems, resolving customer complaints maintaining TAT within 20 hours.-Take decisions on warranty matters.-Monitor field complaints and assign them to respective Field Technician

- Managed and guided a team of mechanics and service advisors in the service department.- Provided supervision and leadership to the service department staff, ensuring efficient operations.- Directed and mentored mechanics and service advisors to enhance their performance and productivity.- Oversaw the activities of the service department staff, ensuring compliance with company policies and procedures.vels of customer satisfaction by addressing concerns, resolving issues, and maintaining open communication.- Oversee day-to-day service operations, optimizing workflow for timely and accurate vehicle repairs.- Implement and monitor quality control measures to ensure the highest standards of service and repairs.- Manage parts and equipment inventory, ensuring availability for timely repairs and minimizing downtime.- Coordinate with manufacturers and suppliers for technical support, troubleshooting, and access to updated repair information.- Stay informed about industry regulations and standards, ensuring the dealership's compliance.- Provide training and development opportunities for service staff to enhance their skills and keep them updated on new technologies.- Develop and manage the service department budget, controlling costs while maintaining service quality.- Foster effective communication between the service department and other dealership departments for seamless operations.- Track and analyze key performance metrics, identifying areas for improvement and implementing solutions.