Shiv Sharan Email and Phone Number

Extensive and diversified experience in Operations ( Technical support, Telecom, Monitoring, Coaching and Scheduling, Achieving Operational Results through Guiding and Managing programs)and Driving People to Achieve Goals through Execution.Skills set.Operational Efficiency:Successfully managing a team of 7-8 consultants. Conducting real-time monitoring and floor supervision, ensuring smooth operations.Monitoring and analyzing key business metrics such as SLA adherence, Quality Score, Net Promoter Score (NPS).Generated comprehensive dashboards and scorecards for team performance review, facilitating data-driven decision-making and strategic planning.People Management and Employee Development:Implementing performance management strategies, including action plans and behavior-based coaching, resulting in improved team effectiveness and overall productivity..Assessing training needs of employees and coordinated training programs to enhance operational efficiency and productivity.

Analyze customers requirements and prepare comprehensive plans that meet individual insurance needs.Apply organization and time management skills when coordinating and responding to inbound telephone and email inquiries.Research and stay abreast of current insurance regulations to proactively inform clients of policy and fee updates.