• Managed the accurate listing alcohol products for U.S. customers, ensuring all items were correctly named and categorized, which improved order accuracy by 100%.• Implemented and uploaded alternate tax codes for products, contributing to compliance and reducing processing times by 20%.• Performed adjustments on product listings including brand name, title, item type keywords, size, and unit count, resulting in a 30% increase in product visibility and sales.• Coordinated cross-team support with the 3P team, enhancing collaboration and streamlining workflows, which improved project turnaround times by 25%.• Reviewed and validated product information for compliance with company standards and regulatory requirements, achieving a 95% reduction in compliance-related issues through meticulous attention to packaging and labeling details.• Developed best practices documentation for NIS (New Item Setup) uploads, leading to improved adherence to guidelines and a decrease in on-boarding errors by 35%.

• Played a pivotal role in conducting process audits, identifying and rectifying errors, resulting in a 15% increase in operational accuracy and efficiency. • Proactively communicated with clients/customers to provide timely process updates and ensure satisfaction.• Submitted daily reports to facilitate informed decision-making by management. • Contributed to the development of Standard Operating Procedures (SOP) and action files, resulting in a 20% reduction in process update turnaround time and a 10% increase in process adherence.• Successfully on-boarded new team members virtually, ensuring smooth integration and productivity.• Played a pivotal role in conducting process audits, identifying and rectifying errors, resulting in a 15% increase in operational accuracy and efficiency.