1. Perform Console Operations, Batch Monitoring and Production Scheduling tasks. Perform IPL activities.2. Monitoring Mainframes- IBM, HIS, UIT, AC, A-series3. Responding to the alerts received on the Mainframe consoles and starting them if needed.4. Performing CR activities if there are any changes to be made on the consoles.5. Worked on OPC and TSO.6. Handled WTOR’s on different LPAR’s.7. Batch processing.8. Performing IPL.9. Monitoring Schedulers-OpconXPS and Control-m.10. Perform MVS console activities. Ability to manage unscheduled outage11. Ensure the nature of issue and escalate to the correct group. Follow up any high severity issues until it gets resolved.12. Coordination with team members on escalation and high priority issues. Perform HMC operations13. Familiar with SDSF, ISPF, JCL, TSO, VTAM, CICS.14. First-level incident / problem determination and resolution on a 24x7 basis Service incidents and queries within the agreed service levels Timely escalation of incidents to higher levels when required Log file monitoring for errors15. Perform daily, weekly and monthly proactive housekeeping and monitoring activities. Perform Standard Change Management. Perform basic Service Requests based on Standard Operating Procedures Follow quality / security process defined for the engagement16. Have prepared the process documents and uploaded in the shared portal.17. Have trained the team on various clients.

1. Perform Console Operations, Batch Monitoring and Production Scheduling tasks. Perform IPL activities.2. Monitoring Mainframes- IBM, HIS, UIT, AC, A-series3. Responding to the alerts received on the Mainframe consoles and starting them if needed.4. Performing CR activities if there are any changes to be made on the consoles.5. Worked on OPC and TSO.6. Handled WTOR’s on different LPAR’s.7. Batch processing.8. Performing IPL.9. Monitoring Schedulers-OpconXPS and Control-m.10. Perform MVS console activities. Ability to manage unscheduled outage11. Ensure the nature of issue and escalate to the correct group. Follow up any high severity issues until it gets resolved.12. Coordination with team members on escalation and high priority issues. Perform HMC operations13. Familiar with SDSF, ISPF, JCL, TSO, VTAM, CICS.14. First-level incident / problem determination and resolution on a 24x7 basis Service incidents and queries within the agreed service levels Timely escalation of incidents to higher levels when required Log file monitoring for errors15. Perform daily, weekly and monthly proactive housekeeping and monitoring activities. Perform Standard Change Management. Perform basic Service Requests based on Standard Operating Procedures Follow quality / security process defined for the engagement16. Have prepared the process documents and uploaded in the shared portal.17. Have trained the team on various clients.

1. Handling IBM Applications.2. Assisting worldwide customers.3. Assisting only IBM Employees.4. Had direct interaction with the client.5. Have customer experience.

1. First point of contact for customers for any general queries.2. Assisting only USA and Canadian customers.3. Connecting the customers to the Employees.4. Connecting the customers to the Departments.5. Providing any general information about the Employees and the Departments.6. Providing any general information.7. Promoting survey to them.8. Have customer experience.