Shiva Chopra Email & Phone Number

Earl Shilton, Gb

Royal Leamington Spa, Warwickshire, United Kingdom

- Providing pre & post sales consultation, product demo, training, solution design and implementation of PLM processes and techniques. Customers include – Honda, Malvern Instruments, DNV-GL, SAAB, AirBus, Cofely, Aeronamic, Linxens, MAN Diesel Turbo, ECCO and Kamstrup to name a few.- Record detailed minutes of discovery sessions with customer to understand current business processes and determine business needs.- Understand the business needs using business process engineering techniques, develop technical solutions and management processes to achieve overall objectives by means of implementing systems or enterprise wide solutions, using Aras Innovator the most modern and advanced enterprise open source PLM software solution that uses advanced model-based SOA technology to deliver a highly scalable, flexible and secure PLM solutions. - Develop and recommend solutions and strategies, based on the analysis of customer business goals, objectives, needs, and existing systems infrastructure. This includes designing the data model, writing complex business logic scripts using C#, VB.NET and JavaScript. Create lifecycle, workflows and custom reports.- Create detailed specifications, task-orientated estimates to build and implement the solution.- Provide detailed estimation of effort for design, development and testing of design solutions.- Identify changes in scope expansion and manage customer expectations of scope.- Own the solution design and provide support throughout the development and system test phases.- Document program development, logic, coding, corrections and operating procedures. - Identify additional product/services opportunities in customer organization.

Birmingham

August 7, 2012 - CDC Software (CDC) and Consona Corporation (Consona), both enterprise application software (EAS) providers of on-premise and cloud technologies, today announced they have merged to form Aptean.

- Providing support to all customers using CDC Factory product line in their manufacturing plants across the globe. Customers including - Bay Valley Foods, Nature’s Way, Litehouse Foods, Premium Waters, Starbucks, Coca Cola, Cadbury, Heinz, Gillette, Honda, Toyota and Ford to name a few.- Mostly dealing with application installations, remote support, setup, monitor, backup and maintenance of SQL databases.- Working with MS Servers, Active Directory, VM Ware and a wide variety of Automation applications including CDC-Software owned OPC Application (RTLE – Real Time Logic Engine). Other technologies used on a routine basis are HTML/XML, Tomcat and Java/ JSP.- Working with SQL Server 2000, 2005 and 2008. Designing stored procedures, triggers and SQL queries for the purpose of data mining, investigation and reporting. Scheduling SQL notifications and alerts using SQL Agent Jobs. - Providing on request plant floor activity summary for review by clients to improve their productivity. - Travel across UK, Europe, US and Canada to visit clients for CDC Factory demonstration, support, training and Installation.- Ensuring all products meets company standards before they are delivered to our clients and all services comply with SLA decided within the client contracts.- Adjust communication to audience to ensure excellent customer perception and satisfaction.- Part of a multi-national team of support consultants located in UK, Bangalore and Ontario.

Coventry, United Kingdom

- Providing support to all customers in UK and Europe using new and continuously evolving ByBox applications, built on their own proprietary Thinventory™ platform. - Application installations, remote support, setup, monitor, backup and replication of SQL databases for Thinventory clients across UK and Europe.- Preparing on Demand ad-hoc reports for clients ranging from process events to stock reconciliation. Using MS SQL Server 2000, 2005 and 2008. Working with stored procedures, triggers and SQL queries for the purpose of data mining, investigation and reporting. Scheduling SQL notifications and alerts using SQL Agent Jobs. - Planning and monitoring user acceptance tests of ByBox proprietary applications before they are promoted to production and released for distribution across UK and Europe.- Debugging ByBox application during beta testing using Visual Studio 2008/2010, C#, .Net, ASP, VB6. Reporting the bugs and suggested fixes to the in-house development team via Fogbugz – a 3rd party web based software used for logging software bugs and issue, tracking cases, project planning and evidence based scheduling.- Working with MS Server, Active Directory, VM Ware, GPRS communications, handheld scanners and our own unique electronic locker-banks- Liaising with clients for the purpose of analyzing there business specific needs and suggesting useful ByBox applications or upgrades.

- Interact with clients to identify problems or potential problem areas. Establish solutions and resolve problems.- Analyzes data, report findings, interprets results and make recommendations for clients.- Provides technical assistance on issues, services, program(s), and/or computer hardware and software, etc.- Evaluates software and hardware products for possible purchase. Anticipates the impact that new or modified software will have on existing standards and systems.- Lead and functionally supervise, delegate work assignments, monitor/review quality of work, provide technical assistance and training, managing performance appraisal, hiring and discipline.- Roll out and support new technologies and applications to users including defining roles and responsibilities.- Manage a diverse number of support issues including system back-ups, networking and software/hardware support for Desktops, Laptops and Printers etc.

(Job profile same as - Ballicom Limited)

Msc, Computer Science

MSc Computer Science

Ba Business Data Processing, English, Computers, Economics

Bachelors in Business Data Processing

Education record