Who is Shiva Durga? Overview
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Shiva Durga is listed as Desktop Support Engineer at HCLTech, based in Bengaluru, Karnataka, India. AeroLeads shows a matched LinkedIn profile for Shiva Durga.
Shiva Durga previously worked as Desktop Support Engineer at Hcl Tech and Network Engineer at Hcltech. Shiva Durga holds Bachelor Of Technology, Mechanical Engineering from Aditya College Of Engineering & Technology.
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HCLTech
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Profile bio
About Shiva Durga
Dynamic Desktop Support Engineer with over 18 months (about 1 and a half years) of hands-on experience in delivering top-notch technical assistance, hardware/software troubleshooting, and IT operations. I am eager to leverage expertise in IT support, network administration, and cloud technologies to contribute effectively to organizational success.
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6 roles
Shiva Durga work experience
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Desktop Support Engineer
Desktop Support Engineer
Current
Hcl Tech
Delivered timely technical assistance to over 20 clients daily through various communication channels including phone, email, and chat.Expertly diagnosed and configured desktops, laptops, and peripheral devices.Installed and maintained operating systems and productivity applications to guarantee uninterrupted operation.Employed ServiceNow for efficient ticketing, monitoring, and resolution of issues within established SLAs.Conducted informative training sessions for end-users, enhancing their proficiency in utilizing technology.Took the lead in developing a comprehensive troubleshooting guide for common hardware problems. Collaborated closely with the development team to identify and resolve a critical bug, resulting in optimum system performance.Achieved an impressive 95% customer satisfaction rating, showcasing a commitment to delivering exceptional service.Efficiently diagnosed and resolved a wide range of hardware, software, and networking issues.Assisted in the setup and maintenance of a robust network infrastructure, ensuring seamless connectivity.Provided on-site technical support and remote assistance to clients as required.
Nov 2023 - Present
Network Engineer
Current
Nov 2023 - Present
Desktop Support Engineer
CurrentDelivered timely technical assistance to over 20 clients daily through various communication channels including phone, email, and chat.• Expertly diagnosed and configured desktops, laptops, and peripheral devices.• Installed and maintained operating systems and productivity applications to guarantee uninterrupted operation.• Employed ServiceNow for efficient ticketing, monitoring, and resolution of issues within established SLAs.• Conducted informative training sessions for end-users, enhancing their proficiency in utilizing technology.• Took the lead in developing a comprehensive troubleshooting guide for common hardware problems. Collaborated closely with the development team to identify and resolve a critical bug, resulting in optimum system performance.• Achieved an impressive 95% customer satisfaction rating, showcasing a commitment to delivering exceptional service.• Efficiently diagnosed and resolved a wide range of hardware, software, and networking issues.• Assisted in the setup and maintenance of a robust network infrastructure, ensuring seamless connectivity.• Provided on-site technical support and remote assistance to clients as required
Oct 2022 - Present
Desktop Support Engineer
Savantis Solutions India Pvt Ltd
Provided timely technical assistance to over 20 clients daily through phone, email, and chat channels.Diagnosed and configured desktops, laptops, and peripheral devices with expertise.Installed and maintained operating systems and productivity applications to ensure uninterrupted operation.Utilized ServiceNow for efficient ticketing, monitoring, and issue resolution within established SLAs.Conducted informative training sessions for end-users, improving their proficiency with technology.Led the development of a comprehensive troubleshooting guide for common hardware problems.
Oct 2022 - Nov 2023
3 education records
Shiva Durga education
Bachelor Of Technology, Mechanical Engineering
Master'S Degree, Mechanical Engineering
Polytechnic College
High School Diploma, Mechanical Engineering
Skvt College
FAQ
Frequently asked questions about Shiva Durga
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What company does Shiva Durga work for?
Shiva Durga works for HCLTech.
What is Shiva Durga's role at HCLTech?
Shiva Durga is listed as Desktop Support Engineer at HCLTech.
Where is Shiva Durga based?
Shiva Durga is based in Bengaluru, Karnataka, India while working with HCLTech.
What companies has Shiva Durga worked for?
Shiva Durga has worked for Hcltech, Hcl Tech, and Savantis Solutions India Pvt Ltd.
How can I contact Shiva Durga?
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What schools did Shiva Durga attend?
Shiva Durga holds Bachelor Of Technology, Mechanical Engineering from Aditya College Of Engineering & Technology.
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