Delivered timely technical assistance to over 20 clients daily through various communication channels including phone, email, and chat.Expertly diagnosed and configured desktops, laptops, and peripheral devices.Installed and maintained operating systems and productivity applications to guarantee uninterrupted operation.Employed ServiceNow for efficient ticketing, monitoring, and resolution of issues within established SLAs.Conducted informative training sessions for end-users, enhancing their proficiency in utilizing technology.Took the lead in developing a comprehensive troubleshooting guide for common hardware problems. Collaborated closely with the development team to identify and resolve a critical bug, resulting in optimum system performance.Achieved an impressive 95% customer satisfaction rating, showcasing a commitment to delivering exceptional service.Efficiently diagnosed and resolved a wide range of hardware, software, and networking issues.Assisted in the setup and maintenance of a robust network infrastructure, ensuring seamless connectivity.Provided on-site technical support and remote assistance to clients as required.

Delivered timely technical assistance to over 20 clients daily through various communication channels including phone, email, and chat.• Expertly diagnosed and configured desktops, laptops, and peripheral devices.• Installed and maintained operating systems and productivity applications to guarantee uninterrupted operation.• Employed ServiceNow for efficient ticketing, monitoring, and resolution of issues within established SLAs.• Conducted informative training sessions for end-users, enhancing their proficiency in utilizing technology.• Took the lead in developing a comprehensive troubleshooting guide for common hardware problems. Collaborated closely with the development team to identify and resolve a critical bug, resulting in optimum system performance.• Achieved an impressive 95% customer satisfaction rating, showcasing a commitment to delivering exceptional service.• Efficiently diagnosed and resolved a wide range of hardware, software, and networking issues.• Assisted in the setup and maintenance of a robust network infrastructure, ensuring seamless connectivity.• Provided on-site technical support and remote assistance to clients as required

Provided timely technical assistance to over 20 clients daily through phone, email, and chat channels.Diagnosed and configured desktops, laptops, and peripheral devices with expertise.Installed and maintained operating systems and productivity applications to ensure uninterrupted operation.Utilized ServiceNow for efficient ticketing, monitoring, and issue resolution within established SLAs.Conducted informative training sessions for end-users, improving their proficiency with technology.Led the development of a comprehensive troubleshooting guide for common hardware problems.