Shiv Agrawal Email & Phone Number

Noida, Uttar Pradesh, India

• Application Management Services for mid & large size customer accounts for Onsite/Offshore model-based application service delivery and project management in cross-platform using DOTNET/SQL Server, Java/Oracle Server technologies etc.• Managing transition of large deals from customer & incumbent vendors ensuring setting-up of delivery model & ways-of-working for Run, Build & Governance services; and smooth onboarding of employees and application services and inflight projects• Leading… Show more • Application Management Services for mid & large size customer accounts for Onsite/Offshore model-based application service delivery and project management in cross-platform using DOTNET/SQL Server, Java/Oracle Server technologies etc.• Managing transition of large deals from customer & incumbent vendors ensuring setting-up of delivery model & ways-of-working for Run, Build & Governance services; and smooth onboarding of employees and application services and inflight projects• Leading delivery excellence programs to ensure implementation of delivery best Practice including Agile Frameworks (Scrum, Kanban, SAFe etc.), DevOps, Azure DevOps, tools & automation, e-learning etc. within accounts • Leading Value Add & Transformation Programs • Managing Presales Support for RFIs/RFPs, Solution Defense, and Due-diligence of application development, maintenance, and support services for large deals • Building / Enhancing re-usable repository for application service delivery management, service and project transition, pre-sales support etc. for quick and standardized solution Show less

Noida, India

• Application Management Services for mid & large size customer accounts for Onsite/Offshore model-based application service delivery and project management in cross-platform using DOTNET/SQL Server, Java/Oracle Server technologies etc.• Managing transition of large deals from customer & incumbent vendors ensuring setting-up of delivery model & ways-of-working for Run, Build & Governance services; and smooth onboarding of employees and application services and inflight projects• Leading… Show more • Application Management Services for mid & large size customer accounts for Onsite/Offshore model-based application service delivery and project management in cross-platform using DOTNET/SQL Server, Java/Oracle Server technologies etc.• Managing transition of large deals from customer & incumbent vendors ensuring setting-up of delivery model & ways-of-working for Run, Build & Governance services; and smooth onboarding of employees and application services and inflight projects• Leading delivery excellence programs to ensure implementation of delivery best Practice including Agile Frameworks (Scrum, Kanban, SAFe etc.), DevOps, Azure DevOps, tools & automation, e-learning etc. within accounts • Leading Value Add initiative program within accounts after identifying the value-add items through practice maturity assessment, data analysis, risks & challenges faced, and feedbacks etc.• Leading Quality Assurance program to ensure compliance with industry quality standards like CMMi L5, ISO 9001, and ITIL best practices • Managing Presales Support for RFIs/RFPs, Solution Defense, and Due-diligence of application development, maintenance, and support services for large deals • Building / Enhancing re-usable repository for application service & project management, service & project transition, and presales support etc. for quick and standardized solution Show less

Noida, India

• Managed Service Delivery and multiple projects in parallel using DOTNET and SQL Server • Managed Delivery Excellence initiatives for automating code quality, unit testing, and testing practices • Establishment and adoption of processes / ways-of-working in agreement with customer for contractually agreed services in scope in the area of software engineering, project management, IT service operation & delivery management, Governance & Relationship etc., inline with ISO 9001, CMMi… Show more • Managed Service Delivery and multiple projects in parallel using DOTNET and SQL Server • Managed Delivery Excellence initiatives for automating code quality, unit testing, and testing practices • Establishment and adoption of processes / ways-of-working in agreement with customer for contractually agreed services in scope in the area of software engineering, project management, IT service operation & delivery management, Governance & Relationship etc., inline with ISO 9001, CMMi, ITIL standards and best practices for successful management project / service delivery • Establishing & enhancing process repository to enable team to leverage it for pre-sales support (support to RFI, RFP, DD, Customer presentation etc.) to large deals in providing appropriate response • Service Delivery and management of multiple projects in parallel Show less

Noida, India

• Managed multiple projects in parallel using DOTNET and SQL Server • Holds the merit of taking the initiative to identify and implement tool-based approach for code quality in projects for major technologies (including .NET and SQL Server code) and shared learning across HCL projects for automation of code quality and reduce rework.• Managed initiatives on Process Consulting & Delivery Excellence • Established the ways-of-working in agreement with customer for contractually agreed… Show more • Managed multiple projects in parallel using DOTNET and SQL Server • Holds the merit of taking the initiative to identify and implement tool-based approach for code quality in projects for major technologies (including .NET and SQL Server code) and shared learning across HCL projects for automation of code quality and reduce rework.• Managed initiatives on Process Consulting & Delivery Excellence • Established the ways-of-working in agreement with customer for contractually agreed services in scope in the area of software engineering, project management, IT service operation & delivery management etc., inline with ISO 9001, CMMi, ITIL standards and best practices to meet project / service delivery and quality requirements• Predictability & Productivity Improvement through proactive quantitative analysis and implementation of best practices in Service delivery / Projects• Pre-sales support (support to RFI, RFP, DD, Customer presentation etc. Show less

Noida Area, India

• Steered transition of applications and in-flight projects at onsite, setup ODC and managed the projects delivery using DOTNET / SQL Server• Proposal of Technology Transformation Initiative to improve application performance and data quality, agreement with customer and implementation of the initiative • Proactive planning and development of common Code Reusable in DOTNET technology to be used across all projects and reuse of the same in all applications / modules• Effective… Show more • Steered transition of applications and in-flight projects at onsite, setup ODC and managed the projects delivery using DOTNET / SQL Server• Proposal of Technology Transformation Initiative to improve application performance and data quality, agreement with customer and implementation of the initiative • Proactive planning and development of common Code Reusable in DOTNET technology to be used across all projects and reuse of the same in all applications / modules• Effective resources utilization through timely induction of new-joiners, team skilling (through up-skilling, cross-skilling and de-skilling) based on goal setting & tracking of skills of each resources • Involved in implementing process-driven, tool-driven and knowledge-driven approach and best practices, checklists-driven review in each phase of development life-cycle for effective verification & validation of work-product, and demo of application prototype to customer in line with requirement to seek timely customer buy-in on target application• Presales support on functional and technical solution for deals Show less

New Delhi

• Service Management & Multiple Projects delivery in parallel in onsite-offshore model • Took the initiative of right sizing by implementation of FP estimation techniques, Right structuring of team to optimize cost of project, process-driven multiple project management to reduce dependency on people and Metric-driven performance monitoring & control • Used the Agile-based approach to finalize each piece of requirement and implementation of the same. Routine meeting with client to… Show more • Service Management & Multiple Projects delivery in parallel in onsite-offshore model • Took the initiative of right sizing by implementation of FP estimation techniques, Right structuring of team to optimize cost of project, process-driven multiple project management to reduce dependency on people and Metric-driven performance monitoring & control • Used the Agile-based approach to finalize each piece of requirement and implementation of the same. Routine meeting with client to ensure client requirements are clearly understood by teams and raising query for timely clarification. Verification and validation of work-product through appropriate checklists in each phase of development life-cycle Show less

New Delhi, Delhi, India

• Development of Requirement Specification and management of application to automate business functions Human Resource, Payroll, Raw & Packing Material Inventory, Finish goods inventory, bill of material, ware-house management, and financial accounting using DOTNET / SQL Server• Management of Application Development for Financial Management System including Billing and Financial Accounting using Java / Oracle Server• Application Development & Maintenance for Human Resource Management… Show more • Development of Requirement Specification and management of application to automate business functions Human Resource, Payroll, Raw & Packing Material Inventory, Finish goods inventory, bill of material, ware-house management, and financial accounting using DOTNET / SQL Server• Management of Application Development for Financial Management System including Billing and Financial Accounting using Java / Oracle Server• Application Development & Maintenance for Human Resource Management System using Oracle Forms & Reports / Oracle Server• Management of Service Delivery Management in parallel for 3 accounts Show less

Mba, Sales & Marketing Management

M.Sc., Maths, First Division

Post Graduate Diploma In Computer Application, A+