Shivaji Gupta Email & Phone Number

Mumbai, Maharashtra, India

FINTECH UPI

Mumbai, Maharashtra, India

Application Deployment:Develop and maintain standardized deployment processes for WAR files, Procedures, SQL Scripts, etc.Troubleshooting and Analysis:Establish a systematic troubleshooting process using logs, error messages, and monitoring tools.Utilize Appdynamics and other monitoring tools to identify and analyze root causes of issues.Document and share troubleshooting steps for team knowledge.UAT Environment Management:Monitor and test applications in the UAT environment for any anomalies.Collect feedback from UAT testing to enhance deployment processes.Weblogic Tools and DR/DC Activities:Familiarity with Weblogic tools for disaster recovery and data center activities.Conduct periodic DR drills and update procedures accordingly.Document DR and DC activities for reference and improvement.Linux Commands and Server Monitoring:Utilize Linux commands for server monitoring and maintenance tasks.Automate routine tasks through scripting to enhance efficiency.Implement proactive monitoring strategies to identify and address potential issues.Client Interaction and Satisfaction:Establish a client follow-up process post-support engagement.Gather client feedback to enhance support processes.Maintain open communication channels with clients regarding ongoing issues and resolutions.Proactive Problem Identification:Regularly communicate potential problems or issues to the other dependent team's.Implement preventive measures based on lessons learned from past incidents.UNIX/Linux Environment Management:Document and maintain configuration standards for UNIX/Linux environments.Periodically verify and update environment configurations to meet security and performance standards.Conduct regular reviews to identify areas for process improvement.Implement changes based on insights gained from previous deployments and support engagements.

Mumbai, Maharashtra, India

Experienced L2 Support Specialist for Ebao Applications specializing in policy insurance and claims settlement. Proactively address and resolve user tickets within SLA using incident management tools. Proficient in creating and extracting New Claims Reports, Claim Code, and Claim Status reports through efficient SQL Queries. Provide global telephone and remote support as needed. Assume leadership as a Team Lead for General Claims, applying best practices from L3 support & Developers. Utilize advanced SQL techniques, including joins, sub-queries, update, delete, and insert statements, to generate tailored reports and swiftly resolve users' application-related issues.

Mumbai, Maharashtra, India

Received comprehensive training in SQL, acquiring proficiency in Joins, Indexing, and Views. Also underwent training in Unix/Linux, mastering basic file operations commands and more. Gained hands-on experience in understanding the flow, processes, and lifecycle within the Insurance domain.

Mumbai, Maharashtra, India

Contributed to the end-to-end process of hydraulic machinery production, prioritizing web design as a primary skill. Additionally, leveraged AutoCAD for machinery design while gaining valuable experience in management aspects

Bachelor'S Degree, Computer Science, 9.4 Cgpa

Hsc, Science