• Identified and collaborated with CFO on forex issues, influencing payment terms of foreign customers and resulting in amendment to agreement which positively impacted cashflow and reduced debtors outstanding balance/s on Zimbabwean clients• Collaborated with IT and system specialist to enable automated system which allowed customers to receive invoices as and when billed, this reduced customer frustration and increased cash flow with more timeous payments • including payment plans in the Promise to pay action allowed us to give the customer a calendar month to make payment • Adapted invoicing as per customers’ requirements thereby making approval from the customers side easier and payments were received on time• Ensuring timeous payments of Customer account book value EUR 11 500MIL• Identified and collaborated with CFO and Finance stakeholders on Forex issues, influencing payment terms of foreign and local customers• Account Reconciliations• Pre-due and Past due customer statements release• Customer onsite and offsite meetings• Handover of uncollectable debt to 3rd party agency• Updating of Customer Master Data • Dispute Case SPOC for Africa Region • Resolving customer queries • Blocking of arrear accounts • Payment allocation from the Bank account to the Customer’s account • Issued credit notes

• Attained contact details via tracing resulting in bad debt being recovered • Improved bad debt loss by 4,1 billion ZAR after cleaning up and proper management of accounts.• Allocating payments from Bank account to Customers account • Issued statements, credit notes, invoices and Final demands to customer • Updating financial ledger and productivity stats • Vetting of customers • Obtaining PTP’s for current arrear and bad debt accounts • Resolving customer queries • Vat correction on customers invoices• Account Reconciliations

• Vetting of customer thereby created strong profession relationships • Arranging reminders as per payment terms ensuring timeous payments

• Distribution of arrear accounts within the different Silos• Strategizing and planning ensured good results in collection of debt • Preparing Financial statistic showing monthly, yearly collections • Reduced customer disputes/queries by 30%• Streamlined QA process to enhance business practices• Strategizing and implementing effective business practices to ensure targets are reached • Authorizing accounts for discounts and closure and legal action • Preparing of financial reports for Management • Resolving customer queries • Feeding accounts to the dialler • Ensuring SLA are in place and adhered to • Handing accounts over to external tracers • Consolidating daily statistics for accounts worked

• Updating credit bureaus on arrear and paid accounts • Making telephonic contact with customers for arrear accounts

• Compiled customers credit history to approve loans • Analysed and compiled weekly and monthly financial statics

• Collection on overdue retail accounts • Reconciliation of customer accounts

• Screened Directors calls and updated diary • Follow up on sales Leads