Shivakumar H N Email & Phone Number

Bangalore Urban, Karnataka, India

Bengaluru, Karnataka, India

Mysore, Karnataka, India

Role & Responsibilities Handling setup of more than 400 server, 1000 users and 70 network devices. Managing infrastructure roll out projects and other standardization projects. Leading and Managing technical towers projects and operations Ensuring all the agreed SLA are delivered and no deviation recorded Interaction with client CXO level for different projects and operations update. Managing quality through frequent audit reports at the site Creating processes and documentation for quality service desk setup Ensuring Patch, IOS management for all servers and network team. Daily Review of Operations with client across continent Managing Solaris, Wintel, Web Application, Voice and Data Network Team. Ensuring Service Desk Team documents and performs all the agreed ITIL processes. Ensuring Wipro cost model MIS and other process implementation. Prepared critical audit report like ID reconciliation, Quality SLA Reports, MIS, Tools AuditReport Ehelpline (Ticket Tool) Administrator Flexcube (Oracle Application for Real Estate Finance Transaction) Administrator