Assistant Manager Customer Support
CurrentKey responsibilities: • Managing partners and their staffs of engineers & Coordinators by working effectively to provide technical & operational assistance to the customers for timely resolution of the problems. • Outline key steps to resolution of problems and work towards betterment of TAT and related CS activities of the region.• Enhanced brand credibility by working with sales teams in quality deliverables.• Supported development and growth of territory by helping the team in promotional events and tradeshows.• Provide resolution of problem faced by all India Support team for the business product category. Acquiring, maintaining and sharing the knowledge relevant to products. Appraise issues via established escalation process to Head Quarters at Japan. • Training & certification-Designing a training system that service engineers and CS team can implement to meet the goals• Spares Management-April 2011 to March2012- Handled Warehouse and the Board repair centres-Customer Support related operations across India. Analysing the spares consumptions and forecast the spares order also forecasting initial spares order based on the performance of the predecessor models.• Developing a training package of resources and materials to be share to the team for helping the customers. Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.
