Shivakumar S M Email & Phone Number

• 6+ years of professional experience in designing and implementing quality assurance tests based on Net Zero Cloud, Salesforce Cloud, Salesforce(APIs) and Telecom (Siebel) Testing.• Experience as Test Engineer /Test Lead, Delivery/Test responsible in Agile Project management.• Currently working as Packaged App Development Senior Analyst at Accenture in the domain of Salesforce and Vlocity and Salesforce through API Testing.• Have also performed the role of Requirement Analyst by understanding the business requirement and writing stories in Jira and Azure Devops to be presented for the developers as well as the Testers.• Extensively worked on various Testing types such as Integration, System, Functional, Regression, Sanity, User-interface (GUI), Smoke• Used HP ALM/Quality Centre and JIRA as the test management tool for the maintenance of the test cases, Test lab, test plan and to track the defects.• Experience in Technical Documentation, Requirement Analysis, Business Planning & Strategy, Trainings, Client Management, Process Management.• An effective leader with proven abilities in leading teams during the project phase and guiding team members and enabling knowledge sharing among the team.• Productive, self-starter with strong work ethics & a drive to consistently achieve goals.• Effective & influential communicator & team player with strong analytical, problem solving & organizational abilities.• Experience in Full development life cycles & handling test & team management for multiple releases, strategy based on market requirements.• Good experience of handling multiple releases & managing a test team of size 10 - 15 .• Hands on experience using different debugging tools & performance testing tools• Experience in client interaction and issue resolution, prioritization & resource management.• Strong analytical skill and problem-solving ability coupled with excellent written, verbal and inter- personnel communication skills.• Lead and mentor a team of test engineers and enable & support them to create and execute comprehensive test plans on multiple products.• Identify risks and mitigation plans proactively and communicate to all project stakeholders.Certification • Copado Salesforce Administrator Certification• Salesforce Admin CertificationAwards & Recognition • Project Star award H1 2020 at CapGemini• Nordics India All-Star Awards 2022 at CapGemini• CIO Star of the Month Awards 2023 at Accenture