Shivakumar Swamynathan Email & Phone Number

Wesley Chapel, Fl, Us

Basking Ridge, Nj, Us

System Defect Resolution Automation Platform (SyDRA) – Driving Automation, Standardize the process and provide the user experience for handling the Tickets by providing the AL/ML driven insights, Next Best Action, Automatic Correlation of tickets, self-service (AI driven chatbot) to provide solutions to the problem and avoid creation of tickets, Low Code/No Code framework for designing the UI for ticket creation, updating and viewing.- Conceptualized the idea.- Identified the technology and solution.- Designed the Solution.- Stood up a 20-member new team.- Project will see the following potential key benefits - Transparency in the Organization - Operational Efficiency in the business - $4M on average Cost Savings per application (60+ application the organization). - 30% reduction of tickets.Open to relocating for the right opportunity.

Basking Ridge, Nj, Us

360 Immersive Mapping – Driving Digitization to reduce the time for the Survey, Design and 5G Network build, provide Visibility of Physical Verizon network assets, their real time status and Identify Potential new customers proactively for Wireline and Wireless Operations. Used GIS, Computer Vision, AWS, AI/ML, 3D Modelling, 360 Camera and Drones to capture Street and Aerial Images technologies to solve the problem.- Conceptualized the idea - Identified the technology and the solution.- Stood up a 10 member team- Designed and Collaborated with Cross-Functional Organization to deliver.- Project will see the following potential key benefits - Data Accuracy and Single source for all Network locations\ - Improvement in Local Manager, Construction / Installation / Maintenance Technician Efficiency and the operations in wireline. - Tool can be utilized in frontline redesign. - Unified Engineering Process to accelerate 5G cell site installation to meet the target of 14,000 nodes/year (Currently only 2000 nodes are getting built per year). - Total Potential Cost Savings of $23.66M Year over Year ($14.5M Wireless Operation and $9.16M Wireline operation)

Basking Ridge, Nj, Us

3GIS Migration – Drove the Migration effort of 92 out of Franchise markets from In house GIS based Fiber Inventory Management System to 3GIS . Migrated 132+M records with a success rate of 99.62%. Also lead the performance improvement effort of the 3GIS application. This was one of the major programs for the company.– Oversaw, Designed and coordinated with teams across organization from end-to-end planning to implementation.– Rendered effective mentorship to team members (Team Size 20); formulated end-to-end project plan.– Set up procedures, standards, guidelines, and best practices for migration, testing and operationalization.– Collaborated with Cross Functional Organization to procure and properly size the HW, come up with SLA and identify performance issues.Project saw the following key benefits– Provided Flexibility to vendors and Engineers from all the out of franchise markets to directly use 3GIS application to manage the Fiber Inventory instead of GDB Process which was error prone and time consuming.– Accelerate the One Fiber Implementation.– Accelerate the 5G Deployment to 2000 nodes/year from 1000 nodes/year

Basking Ridge, Nj, Us

AWS Migration and Devops – Drove Migration of 36 Digital wireline and wireless applications from on premise to AWS VPC environment, automated the build and deployment for these applications successfully.– Oversaw and Collaborated with Cross Functional Organization from end-to- end planning to implementation.– Rendered effective mentorship to team members (12 members); formulated end-to-end project plan.– Set up procedures, standards, guidelines, and best practices for development, release management, testing and operationalization.– Project saw the following benefits- Reduced number of instances in AWS by 70%- Total Savings of $5.81M year over year- 1 click set up for the application which includes build, deployment and testing.- Ability to perform software releases 4 times a day which would take 1 week to do a release.- Automated blue green deployment for the AMI refresh- Real-time Devops Dashboard to provide end to end view of Release, Application Status, Test, Deployment, Vulnerability and Quality of the software

Basking Ridge, Nj, Us

Customer Experience - Next Best Action/Next Best Offer – Provisioning of predictive customer insights which exhibits behavior of the customer with appropriate resolutions. Enhancement of overall customer experience for wire line products, as well as reduction of call volume to centers and improve self service capability.- Leveraged technical expertise in utilizing industry standard predictive modeling tools, such as IBM Statistical Package for the Social Sciences (SPSS), Business intelligence (BI) tools Cognos.- Conceptualized the design and implemented end-to-end analytics.- Collaborated with Cross Functional Organization, Directed the team and guided Architecture for software, hardware, and database infrastructure.- Provided Devops architecture solution using open-source tools which are compliant with Verizon Standards- Migrated to GIT, Automated Jenkins build for these platforms.- Demonstrated proof of concept test automation using SOAP UI.- Reduction in call volume by 20% .

Basking Ridge, Nj, Us

SMB Learn Migration (Online) – Delivery of FiOS product details and ordering service for small and medium business customers. Led the migration of the portal from vendor site into in-house - Analyzed various online technologies, aligned all stakeholders prior to deciding on Oracle ATG.- Managed and Collaborated with Partners from planning to implementation.- Directed and guided Architecture for the platform.- Assembled the development team of 10 people.- Set up procedures, standards, guidelines, and best practices for development, release management, testing and operationalization.- Successfully completed the project within one year and within budget with zero incident reports, including: - Channel mix improvement from 6.5% to 8%. - Workflow improvement from 89% to 93%. - Response time improvement of the pages from 8 sec to 2.5 sec - Uptime improvement from 90% to 99.99% - System scaled to 1,000,000 daily transactions - Year-over-year company savings of $1M - Positioned VZ to state-of-the-art ecommerce platform; thus achieving the long-term ROIC goals

Basking Ridge, Nj, Us

Provisioning Controller, OLTP Enterprise Provisioning Platform – Drove the Strategic OLTP and mission critical provisioning workflow platform development efforts in Verizon Enterprise Space for provisioning enterprise products, such as VoIP and Ethernet Services. - Managed and Collaborated with Partners including 10 interfacing systems from planning to implementation.- Directed and guided Architecture for the platform.- Assembled the development team of 12 people.- Set up procedures, standards, guidelines, and best practices for development, release management, testing and operationalization.- Successfully completed the project within two years and within budget with zero incident reports, including: - Uptime improvement to 99.99%. - Significantly minimized order interval from 58 days to 7 days. - Year over Year company savings of $50M. - System scaled to 500,000 transactions/day. - Flow through to 99.99%.

Basking Ridge, Nj, Us

National Telephone and Address System (NTAS),- Drove the development effort of OLTP Consumer Provisioning Platform. It was one of top 5 Mission critical applications in Verizon in consumer space supporting POTS and FIOS products. Consolidated telephone number and address inventory, provisioning and forecasting of telephone number usage between Former Bell Atlantic (fBA) and Former GTE (fGTE) into one system called NTAS.- Managed and Collaborated with Partners including 64 interfacing systems from planning to implementation.- Directed and guided Architecture for the platform.- Assembled the development team of 30 people.- Set up procedures, standards, guidelines, and best practices for development, release management, testing and operationalization.- Successfully completed the complex project within three years and within budget with zero incident reports, including - System scaled to 1,000,000 transactions per day - Flow thru improvement from 85% to 99.99% - Provisioning response time 3secs. - Product qualification response time 2secs. - In addition, migrated the following: - 65,498,280 accounts - 129,133, 553 TNs - 46, 877, 470 addresses - 2,578 wire centers - Saved $36M for the company

Basking Ridge, Nj, Us

AAIS LNP Gateway – Lead the development effort of strategic OLTP and mission critical provisioning platform for porting the telephone numbers. - Managed and Collaborated with Partners from planning to implementation.- Directed and guided Architecture for the platform.- Assembled the development team of 5 people.- Set up procedures, standards, guidelines, and best practices for development, release management, testing and operationalization.- Successfully completed the complex project within one year and within budget with zero incident reports, including - System scaled to 50,000 transactions per day - Flow thru of 99.99% - Satisfied FCC Regulation

Basking Ridge, Nj, Us

Integrated Assignment, Activation and Inventory System (AAIS) OLTP POTS Provisioning Platform. It was one of top 5 mission critical platforms in Verizon platform for the POTS provisioning. It was an effort to replace and modernize vendor based Main Frame platform called Mechanized Activation and Record Keeping (MARK) to client server-based architecture- Functioned as module lead for order provisioning and manual assignment modules.- Collaborated with Business partners to get requirements for the functional delivery.- Successfully completed the Modules on time with a flow thru improvement from 80% to 95%.- The efforts for the program contributed in generating saving of $100M.

Bachelor'S Degree, Electrical And Electronics Engineering

Master Of Business Administration - Mba, Business Administration And Management, General