Shivakumar Swamynathan

Shivakumar Swamynathan Email and Phone Number

Strategic Technology Leader | Generative AI, Data Science and Platform Modernization @ Technology Innovation Advisory
Wesley Chapel, FL, US
Shivakumar Swamynathan's Location
Wesley Chapel, Florida, United States, United States
About Shivakumar Swamynathan

Expert in building scalable OLTP systems, OSS/ BSS systems for wireline and wireless networks, large scale system integration, and modernizing/refactoring legacy systems. Significant experience at Verizon developing new ideas and conceptualization, leading system/platform developments, and forming and managing teams. Passion for building long term vision, solving complex business problems with innovative solutions, driving operational efficiency and providing a good user experience using technology and the SDLC Process.Career Highlights:• Lead the development of OLTP and mission control Enterprise Provisioning Platform with cross domain partnership supporting VoIP and Ethernet Products. It reduced the order interval to 7 days from 50 days, saving the company $50M year over year.• Lead the Refactorization and Modernization of mission critical TN and Address Provisioning Platform with Cross Domain Partnership supporting POTS and FIOS Products. Scaled the platform to 1M transaction/day with a flow through of 99.99% and response time of 3 secs. Saved the company $36M with his effort. • Lead the Migration of 36 wireline applications from on premises to AWS Cloud with Cross Domain Partnership. This effort reduced the AWS instance by 70%. In addition, this helped the development team to do releases 4 times a day which used to take a week for a release and a real time health check of the application with a real time dashboard.• Drove the development of 360 immersive mapping platform to digitize and reduce time for survey, design and Network build/maintenance for wireline and wireless network operations Potential cost saving of $24M year over year with this effort.• Lead the development of SyDRA (System Defect Resolution and Automation) to automate, standardize the process across organization, provide self-service (Conversational AI Chat Bot) for management of tickets. Reduced 30% of ticket volume to start with.

Shivakumar Swamynathan's Current Company Details
Technology Innovation Advisory

Technology Innovation Advisory

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Strategic Technology Leader | Generative AI, Data Science and Platform Modernization
Wesley Chapel, FL, US
Shivakumar Swamynathan Work Experience Details
  • Technology Innovation Advisory
    Strategic Technology Leader | Generative Ai, Data Science And Platform Modernization
    Technology Innovation Advisory
    Wesley Chapel, Fl, Us
  • Verizon
    Project Manager, Distinguished Engineer
    Verizon Jan 2020 - Present
    Basking Ridge, Nj, Us
    System Defect Resolution Automation Platform (SyDRA) – Driving Automation, Standardize the process and provide the user experience for handling the Tickets by providing the AL/ML driven insights, Next Best Action, Automatic Correlation of tickets, self-service (AI driven chatbot) to provide solutions to the problem and avoid creation of tickets, Low Code/No Code framework for designing the UI for ticket creation, updating and viewing.- Conceptualized the idea.- Identified the technology and solution.- Designed the Solution.- Stood up a 20-member new team.- Project will see the following potential key benefits - Transparency in the Organization - Operational Efficiency in the business - $4M on average Cost Savings per application (60+ application the organization). - 30% reduction of tickets.Open to relocating for the right opportunity.
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  • Verizon
    Project Manager, Distinguished Engineer
    Verizon Aug 2019 - Dec 2022
    Basking Ridge, Nj, Us
    360 Immersive Mapping – Driving Digitization to reduce the time for the Survey, Design and 5G Network build, provide Visibility of Physical Verizon network assets, their real time status and Identify Potential new customers proactively for Wireline and Wireless Operations. Used GIS, Computer Vision, AWS, AI/ML, 3D Modelling, 360 Camera and Drones to capture Street and Aerial Images technologies to solve the problem.- Conceptualized the idea - Identified the technology and the solution.- Stood up a 10 member team- Designed and Collaborated with Cross-Functional Organization to deliver.- Project will see the following potential key benefits - Data Accuracy and Single source for all Network locations\ - Improvement in Local Manager, Construction / Installation / Maintenance Technician Efficiency and the operations in wireline. - Tool can be utilized in frontline redesign. - Unified Engineering Process to accelerate 5G cell site installation to meet the target of 14,000 nodes/year (Currently only 2000 nodes are getting built per year). - Total Potential Cost Savings of $23.66M Year over Year ($14.5M Wireless Operation and $9.16M Wireline operation)
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  • Verizon
    Project Manager, Distinguished Engineer
    Verizon Jun 2018 - Dec 2019
    Basking Ridge, Nj, Us
    3GIS Migration – Drove the Migration effort of 92 out of Franchise markets from In house GIS based Fiber Inventory Management System to 3GIS . Migrated 132+M records with a success rate of 99.62%. Also lead the performance improvement effort of the 3GIS application. This was one of the major programs for the company.– Oversaw, Designed and coordinated with teams across organization from end-to-end planning to implementation.– Rendered effective mentorship to team members (Team Size 20); formulated end-to-end project plan.– Set up procedures, standards, guidelines, and best practices for migration, testing and operationalization.– Collaborated with Cross Functional Organization to procure and properly size the HW, come up with SLA and identify performance issues.Project saw the following key benefits– Provided Flexibility to vendors and Engineers from all the out of franchise markets to directly use 3GIS application to manage the Fiber Inventory instead of GDB Process which was error prone and time consuming.– Accelerate the One Fiber Implementation.– Accelerate the 5G Deployment to 2000 nodes/year from 1000 nodes/year
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  • Verizon
    Project Manager, Distinguished Engineer
    Verizon Sep 2016 - Dec 2017
    Basking Ridge, Nj, Us
    AWS Migration and Devops – Drove Migration of 36 Digital wireline and wireless applications from on premise to AWS VPC environment, automated the build and deployment for these applications successfully.– Oversaw and Collaborated with Cross Functional Organization from end-to- end planning to implementation.– Rendered effective mentorship to team members (12 members); formulated end-to-end project plan.– Set up procedures, standards, guidelines, and best practices for development, release management, testing and operationalization.– Project saw the following benefits- Reduced number of instances in AWS by 70%- Total Savings of $5.81M year over year- 1 click set up for the application which includes build, deployment and testing.- Ability to perform software releases 4 times a day which would take 1 week to do a release.- Automated blue green deployment for the AMI refresh- Real-time Devops Dashboard to provide end to end view of Release, Application Status, Test, Deployment, Vulnerability and Quality of the software
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  • Verizon
    Project Manager, Distinguished Engineer
    Verizon Sep 2014 - Aug 2016
    Basking Ridge, Nj, Us
    Customer Experience - Next Best Action/Next Best Offer – Provisioning of predictive customer insights which exhibits behavior of the customer with appropriate resolutions. Enhancement of overall customer experience for wire line products, as well as reduction of call volume to centers and improve self service capability.- Leveraged technical expertise in utilizing industry standard predictive modeling tools, such as IBM Statistical Package for the Social Sciences (SPSS), Business intelligence (BI) tools Cognos.- Conceptualized the design and implemented end-to-end analytics.- Collaborated with Cross Functional Organization, Directed the team and guided Architecture for software, hardware, and database infrastructure.- Provided Devops architecture solution using open-source tools which are compliant with Verizon Standards- Migrated to GIT, Automated Jenkins build for these platforms.- Demonstrated proof of concept test automation using SOAP UI.- Reduction in call volume by 20% .
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  • Verizon
    Technical Manager, Distinguished Engineer
    Verizon Jan 2012 - Sep 2014
    Basking Ridge, Nj, Us
    SMB Learn Migration (Online) – Delivery of FiOS product details and ordering service for small and medium business customers. Led the migration of the portal from vendor site into in-house - Analyzed various online technologies, aligned all stakeholders prior to deciding on Oracle ATG.- Managed and Collaborated with Partners from planning to implementation.- Directed and guided Architecture for the platform.- Assembled the development team of 10 people.- Set up procedures, standards, guidelines, and best practices for development, release management, testing and operationalization.- Successfully completed the project within one year and within budget with zero incident reports, including: - Channel mix improvement from 6.5% to 8%. - Workflow improvement from 89% to 93%. - Response time improvement of the pages from 8 sec to 2.5 sec - Uptime improvement from 90% to 99.99% - System scaled to 1,000,000 daily transactions - Year-over-year company savings of $1M - Positioned VZ to state-of-the-art ecommerce platform; thus achieving the long-term ROIC goals
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  • Verizon
    Technical Manager
    Verizon Jan 2008 - Dec 2011
    Basking Ridge, Nj, Us
    Provisioning Controller, OLTP Enterprise Provisioning Platform – Drove the Strategic OLTP and mission critical provisioning workflow platform development efforts in Verizon Enterprise Space for provisioning enterprise products, such as VoIP and Ethernet Services. - Managed and Collaborated with Partners including 10 interfacing systems from planning to implementation.- Directed and guided Architecture for the platform.- Assembled the development team of 12 people.- Set up procedures, standards, guidelines, and best practices for development, release management, testing and operationalization.- Successfully completed the project within two years and within budget with zero incident reports, including: - Uptime improvement to 99.99%. - Significantly minimized order interval from 58 days to 7 days. - Year over Year company savings of $50M. - System scaled to 500,000 transactions/day. - Flow through to 99.99%.
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  • Verizon
    Technical Manager
    Verizon Jan 2003 - Dec 2007
    Basking Ridge, Nj, Us
    National Telephone and Address System (NTAS),- Drove the development effort of OLTP Consumer Provisioning Platform. It was one of top 5 Mission critical applications in Verizon in consumer space supporting POTS and FIOS products. Consolidated telephone number and address inventory, provisioning and forecasting of telephone number usage between Former Bell Atlantic (fBA) and Former GTE (fGTE) into one system called NTAS.- Managed and Collaborated with Partners including 64 interfacing systems from planning to implementation.- Directed and guided Architecture for the platform.- Assembled the development team of 30 people.- Set up procedures, standards, guidelines, and best practices for development, release management, testing and operationalization.- Successfully completed the complex project within three years and within budget with zero incident reports, including - System scaled to 1,000,000 transactions per day - Flow thru improvement from 85% to 99.99% - Provisioning response time 3secs. - Product qualification response time 2secs. - In addition, migrated the following: - 65,498,280 accounts - 129,133, 553 TNs - 46, 877, 470 addresses - 2,578 wire centers - Saved $36M for the company
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  • Verizon
    Technical Manager
    Verizon Jan 2001 - Dec 2002
    Basking Ridge, Nj, Us
    AAIS LNP Gateway – Lead the development effort of strategic OLTP and mission critical provisioning platform for porting the telephone numbers. - Managed and Collaborated with Partners from planning to implementation.- Directed and guided Architecture for the platform.- Assembled the development team of 5 people.- Set up procedures, standards, guidelines, and best practices for development, release management, testing and operationalization.- Successfully completed the complex project within one year and within budget with zero incident reports, including - System scaled to 50,000 transactions per day - Flow thru of 99.99% - Satisfied FCC Regulation
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  • Verizon
    Module Lead
    Verizon Oct 1997 - Dec 2000
    Basking Ridge, Nj, Us
    Integrated Assignment, Activation and Inventory System (AAIS) OLTP POTS Provisioning Platform. It was one of top 5 mission critical platforms in Verizon platform for the POTS provisioning. It was an effort to replace and modernize vendor based Main Frame platform called Mechanized Activation and Record Keeping (MARK) to client server-based architecture- Functioned as module lead for order provisioning and manual assignment modules.- Collaborated with Business partners to get requirements for the functional delivery.- Successfully completed the Modules on time with a flow thru improvement from 80% to 95%.- The efforts for the program contributed in generating saving of $100M.
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Shivakumar Swamynathan Education Details

  • University Of Mysore
    University Of Mysore
    Electrical And Electronics Engineering
  • University Of South Florida
    University Of South Florida
    General

Frequently Asked Questions about Shivakumar Swamynathan

What company does Shivakumar Swamynathan work for?

Shivakumar Swamynathan works for Technology Innovation Advisory

What is Shivakumar Swamynathan's role at the current company?

Shivakumar Swamynathan's current role is Strategic Technology Leader | Generative AI, Data Science and Platform Modernization.

What schools did Shivakumar Swamynathan attend?

Shivakumar Swamynathan attended University Of Mysore, University Of South Florida.

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