Shivam Bhanot Email & Phone Number

Mississauga, Ontario, Canada

* Utilized Salesforce Service Cloud to streamline customer engagement, manage quotes, and resolve inquiries and played a key role in CRM process mapping for departments like Sales, Estimating, Purchasing, Dispatch and Accounting.* Engineered a system for automated quoting, PO generation, Work order creation and invoicing which aided in expediting repairs and upgrades. Developed workflows for generating certificates validating gas detection services, inspections, and compliance with… Show more * Utilized Salesforce Service Cloud to streamline customer engagement, manage quotes, and resolve inquiries and played a key role in CRM process mapping for departments like Sales, Estimating, Purchasing, Dispatch and Accounting.* Engineered a system for automated quoting, PO generation, Work order creation and invoicing which aided in expediting repairs and upgrades. Developed workflows for generating certificates validating gas detection services, inspections, and compliance with codes. This automated report and certificate generation process via CRM ensures accurate and efficient daily operations and removes the dependency on Excel templates. This further led to a decrease in 30% of manpower spent on manual work. * Oversaw a team of seven international professionals, utilizing digital collaboration tools to enhance operational efficiency, resulting in cost savings for the company.* Developed Business Intelligence (BI) dashboards like Quarterly/Monthly/Weekly Sales Pipeline, Open Opportunities by Location, Open P.O, Open Work Order by Customer etc. using data from Salesforce Service Cloud and gas detection services. I have enabled real-time insights for informed decision-making, enhancing sales trends and service performance visibility. Show less

Noida

Uneecops is a CMMi Level 5 tech company, building cutting-edge business software for modern enterprises including ERP, analytics, CRM and Cloud solutions. Awarded as SAP Platinum Partner and Salesforce Silver Partner for global services.Key responsibilities undertaken are -* As a senior software consultant, I was responsible for writing diagnostic reports, technical and financial proposals, statements of work, license assessments, and Job order costing (JOC) for the… Show more Uneecops is a CMMi Level 5 tech company, building cutting-edge business software for modern enterprises including ERP, analytics, CRM and Cloud solutions. Awarded as SAP Platinum Partner and Salesforce Silver Partner for global services.Key responsibilities undertaken are -* As a senior software consultant, I was responsible for writing diagnostic reports, technical and financial proposals, statements of work, license assessments, and Job order costing (JOC) for the implementation of ERP projects.* Analysing enterprise-specific solutions for clients operating in a variety of industries* Analysing and documenting requirements for implementation and product teams and driving the initial stages of project handover to the selected team* Working closely with the sales team to understand the key pain areas of leads to suggest the best of solution and covert them to clientele* Creating solution prototype* Participating in technology selection* Supporting solutions development* Supporting project management Show less

Noida Area, India

New Delhi Area, India

Banglore

Got a chance to learn ethics of online marketing By working with leading CAT/GRE preparation institute of Bangaluru Magnus prep. Key aspects-•Targeting potential universities and colleges •Interviewing potential candidates for Campus ambassadors program•Generating social groups for sharing updates on webinars etc.•Maintaining the records online and keeping up with the marketing team.

Noida Area, India

Trained by professional @certination, a program powered by GOOGLE adwords. Gathered knowledge about how to promote business on different platforms online eg. facebook, google, instagram etc.

Gained experience about social media marketing via performing multiple task which were assigned by the marketing heads of Adston marketing ferm. 1. Managing social media groups of 100+ individuals.2. Sharing marketing content.3. Resolution of queries related to marketed product.

Postgraduate Program In Business Insights And Analytics, Data Processing And Data Processing Technology/Technician

Courses : Canadian Business, Statistical Software Languages, Database and SQL Quantitative Research Methods and Analysis, Marketing.

Bachelor Of Engineering (B.Eng.), Computer Software Engineering

Activities and Societies: Done with basic Ethical hacking training and web development using php coding language. A confident speaker.

Ethical Hacking, Ethical Hacking

Learned the art of ethical hacking to bring out the benefits of internet and securing the environment one works in.

Primary Education, Science

Activities and Societies: Participated in Sports clusters, was the office bearer, ranked top in Olympiads and talent search exams. Cleared.