Tracked shipments processing through customs and other agencies and obtained clearances.Maintained open communication with customers and overseas partners to update all parties on order and shipping changes.Prepared and processed import and export documentation according to customs regulations, laws or procedures.Proved successful working within tight deadlines and fast-paced atmosphere. Used coordination and planning skills to achieve results according to schedule.Actively listened to customers, handled concerns quickly and escalated major issues to supervisor. Demonstrated respect, friendliness and willingness to help wherever needed.Coordinated to warehouse to related distribution operations.Carried out day-to-day duties accurately and efficiently.Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.Identified issues, analyzed information and provided solutions to problems.Exceeded goals through effective task prioritization and great work ethic.