• Provided development, implementation, and updating focusing on Sales cloud and Service cloud.• Worked on Salesforce.com Standard Objects such as Accounts, Contacts, Opportunities, Campaigns, Cases, solutions.• Created Page Layouts to organize fields, custom links, related lists, and other components on record pages.• Implemented various advanced fields like Picklist Fields, Master-Detail Fields, Custom Formula Fields, and defined Field Dependencies for custom picklist fields.• Wrote an Apex Trigger on Standard objects.• Performed other administrative tasks such as managing Accounts, Contacts and Cases, setting workflows and approval process for approving new accounts and other business process.• Created and maintained Reports and Dashboards to provide fast access to key business metrics.• Created and configured Email templates which were used by PCS Central users for approval processes and other field updates.• Customized Salesforce.com User Profiles by setting Standard and Custom objects layouts, Custom App, Field-level Security, Permission Sets.

• Created Profiles, Roles, Page Layouts, Approval, Workflow, Reports, and Dashboards as per the business needs.• Used process builder for task automation.• Used Force.com IDE for development of Visual Force Pages, Apex classes, Triggers anddebugging and analysing logs.• Administrated and monitored the company’s Salesforce CRM application.• Developed different Visual Force Pages to suit to the needs of the application using.different Visual force components.• Defined Org-wide default to restrict access from users, Fields/Page layouts/Record.types, Validation rules/Workflows/Process Builder/Approval Processes, Data Loader,and Reports/Dashboards (Classic & Lightning).• Performed Data Analysis and migrated data from SQL Server database to salesforce using data loader.