• Developed business acumen in entry-level support role, joining family-owned IT solutions firm to drive project completion and administrative excellence while pursuing post-secondary education.• Collaborated with team of Customer Support Specialists and Hardware Technicians to deliver wide variety of client services, including hardware setup, maintenance, troubleshooting, and repair.• Played key role in execution of lucrative contract with local high school. Responsible for inventory management and assembly of ~120 routers prior to installation, ensuring functionality of all required hardware.

• Secured summer internship with established lending company to expand financial expertise. • Screened business loan applicants for compliance with qualifications required according to state and federal law as well as company policy.• Evaluated highly confidential financial information for up to 15 applicants per day, investigating claims to confirm status of business licenses, property permissions, and other relevant documentation.• Streamlined stakeholder communications during global pandemic, assisting Community Development Associate and company President to distribute Paycheck Protection Program loans to businesses demonstrating financial need.