• Liaise with superior to make decisions for operational activities and set strategic goals• Plan and monitor the day-to-day running of business to ensure smooth progress• Supervise staff from different departments and provide constructive feedback• Evaluate regularly the efficiency of business procedures according to organizational objectives and apply improvements• Manage procurement processes and coordinate material and resources allocation• Oversee customer support processes and organize them to enhance customer satisfaction• Review financial information and adjust operational budgets to promote profitability• Revise and/or formulate policies and promote their implementation• Manage relationships/agreements with external partners/vendors• Evaluate overall performance by gathering, analyzing and interpreting data and metrics• Ensure that the company runs with legality and conformity to established regulations

Handling end to end operations with a team of 150+ professionals. Core responsibilities are to ensure immaculate service delivery, bring in efficiency through tech and automation, resource management and be accountable for the P&L statement.

Heading Demand Generation operations across all the industry sectors and handling both side of our business. Fuel lead generation through email and tele marketing using tech, data and processes.Also core expertise into (ERP) - Enterprise Resource Planning & Partner / Vendor Management also delivering on-time and meeting client expectations within TAT

Vertical Head leading 100 resources, handling end-to-end projects, client interaction/retention, revenue planning and policy designing, lead generation and email marketing and CRM Designing.In my role I am actively involved with different departments in order to formulate key strategies/policies pertaining to customer/client and the delivery team.