Shivam Mishra Email & Phone Number

Hyderabad, Telangana, India

• Improved internal abuse detection pipeline to catch spam efficiently and faster
• Delivered key insights to various stakeholders involving Product Management, Engineering, Operational Task Force to fight abuse and implement scalable solutions
• Managed vendor workflows to ensure high productivity, utilization and quality metrics
• Built a Lead Prioritization logic to ensure high impact accounts are reviewed at priority

Academic Representative for IIM Ahmedabad's ePGD-ABA (batch of 2023-24)

Chennai, Tamil Nadu, India

• Responsible for UK PayPal Credit and Venmo Credit Card fraud loss portfolios
• Build front end transactional and acquisition fraud risk strategies to identify fraud MOs and mitigate fraud loss
• Worked on back end strategies to identify and capture suspected fraud accounts for fraud agent review
• Develop and maintain automated reporting solutions for the global team to monitor fraud risk and emerging risk threats
• Communicate concise and data driven actionable analysis to senior management
• Perform ad-hoc analysis to ensure balance between fraud business enablement, loss exposure and user experience

Chennai Area, India

• Built forecasting models to gauge the impact of upcoming program launches; this numbers were used by senior leadership teams for taking strategic business decisions.
• Worked closely with Product and Pricing teams across multiple geographies helping them build the launch and ramp plan for major upcoming projects having expected annual revenue of >20M.
• Integrated Teradata and Tableau to track and analyze key KPIs for multiple transaction expense savings initiatives.

Chennai Area, India

• Part of a team working on tagging contacts that PayPal gets to the risk related contact reason
• Built forecasting model to provide monthly contact volume forecast to the partners based on the risk initiatives taken by PayPal
• Incorporated trends, seasonality and volatility factors in model along with a driver based forecast to improve accuracy
• Streamlined and built the ecosystem to monitor the drivers that could potentially impact the forecasts and keep the partners informed about any abnormal movements in the trends

Bengaluru Area, India

• Was the only analyst in a team of 10 people; worked on building and streamlining tools to monitor various KPIs during two of Myntra’s biggest sales – BBD in Nov’16 and EORS in Jan’17
• Built customized environment for each of the 4 major logistic partners which helped in identifying and correcting the disputes/errors in monthly billings; led to an estimated overall cost savings of 50 lakh rupees per.
• Built and automated multiple performance monitoring reports and dashboards which led to a significant increase overall delivery speed for all 3P service providers
• Pioneered the analysis to optimize the cost to performance ratio which led to identification and recommendation of best among all available 3P service providers at source-destination level; this led to an increase in.
• Was a key contributor to overall demand planning; worked on forecasting the delivery projections for all third-party vendors; participated and provided data for all major vendor negotiations; delivered insights and.

Chennai Area, India

• Was part of a Consumer Marketing team which built an ecosystem to analyze 95% of email marketing campaigns for a fortune 500 payment service provider by integrating SQL and Tableau; collaborated with teams across.
• Worked on identification and segmentation of customers who are most likely to respond to marketing efforts and calculation of incremental left in key performance indicators
• Helped in increasing new member signups and guest conversion using multiple A/B testing models

Postgraduate Diploma In Advanced Business Analytics, Data Science

Academic Representative for the batch

Bachelor’S Degree, Electronics And Instrumentation Engineering, Cgpa- 8.97/10

Activities and Societies: 1) Make A Difference. 2) Gravitas- International Technology festival of VIT 3) Riviera- International Cultural.

Class Xii, Physics, Chemistry And Maths, Central Board Of Secondary Education- 77.83%

Xth, General, Central Board Of Secondary Education- 92.8%

1) Recipient of 0.1% Merit certificate from Central Board of Secondary Education, awarded to top 0.1% performers in exam conducted across.