Responsible for analyzing, documenting business requirements, business workflow, developing file mapping, technical specification, and working with business partners/stakeholders & implementation team to determine details and priority of requirements.4.5+ years of involvement in the Salesforce CRM as a Business Analyst, Administrator, and SFDC QA. Got involved in the release management process for continuous integration of system and codebase.Responsible for creating, managing, and delivering required documents for the application.Serve as liaison between customers and team developers to overcome application issues and maintain established business relationships.Work with end users and management to document, design, test, and deploy complex processes.Prepare enablement material, provide in-person training, and training via web conferencing.Conduct business analysis by working with end users to identify system, and operational requirements.Assisted in designing and conducting internal training sessions for business users on Salesforce technology functionalities.Create new custom objects, assigned fields, and designed page layouts, custom tabs, and components.Outline the organization hierarchy, and create profiles, and roles accordingly in Salesforce. Also, worked on visibility and security settings around them as required by the business.Designed different custom dashboards for various user groups based on their business functionalities and needs.Generated and deployed several reports for different user profiles based on the need of the organization.Designed various types of email templates for auto response to customers.