Shivam Singhal Email & Phone Number

Cyber City Gurugram

Managed and optimized the Freshservice ticketing tool for efficient complaint management and issue tracking.Conducted Windows OS installations and configurations, ensuring smooth functionality.Configured multiple VPN and ZTNA connections for secure and reliable remote access.Implemented and managed Citrix virtual desktop environments, enhancing remote work capabilities.Provided comprehensive IT support for Microsoft Azure domain, ensuring seamless cloud service operations.Promptly resolved technical issues using company resources, enhancing operational efficiency.Troubleshot a variety of hardware and software problems effectively.Provided expert support and troubleshooting for MS Office 365 products.

Bijnor, Uttar Pradesh, India

Provided technical assistance with computer hardware and software to staff members.Resolved issues for staff via phone, in person, or electronically.Logged bugs and enhancement requests.Demonstrated strong troubleshooting and critical thinking skills.Gained 2 years and 10 months of previous working experience in IT support.Performed hardware and software installations, configurations, and updates as needed.Created and maintained tips and tricks solutions for online databases and websites.Provided introductory online and classroom training for company products.Resolved technical issues in a timely manner using available resources within the company.

Master Of Computer Applications - Mca, Computer Science

Bachelor Of Computer Applications, Information Technology