Accomplished technology professional with over 12 years of proven success in interfacing with C-suite executives, leading international cross-functional teams, and spearheading IT transformative initiatives for Fortune 500 companies. Proven expertise in driving ServiceNow implementations with a focus on Configuration Management Database (CMDB), Cloud Infrastructure, IT Operations Management (ITOM), IT Asset Management (ITAM), and IT Service Management (ITSM).My career highlights include:- Developing comprehensive technology roadmaps/strategies that align with industry leading practices and regulatory requirements.- Defining IT program objectives, KPIs, and success metrics in collaboration with C-level client executives.- Championing initiatives that drive cost savings through optimized asset utilization and vendor management.- Conducting thorough CMDB assessments and implementing mitigation strategies to manage data integrity and completeness.Shivam is Deloitte Faculty Excellence (DFX) certified and led over twenty (20) new hire and senior school trainings at Deloitte University.