Shivambiga K. Email & Phone Number

Selangor, Malaysia

Malaysia

Malaysia

• Leads a team of executives consisting of trainers, customer support engineers, and knowledge base experts.• Supervised day-to-day customer support operations (Ticketing system and online support via Zoom)• Be the person who handles the escalation of complex issues through the resolution.• Train customers who are newly onboard with the software (Onsite, Online via Zoom)• Oversee customer onboarding which includes follow-up training.• Built sustainable relationships and… Show more • Leads a team of executives consisting of trainers, customer support engineers, and knowledge base experts.• Supervised day-to-day customer support operations (Ticketing system and online support via Zoom)• Be the person who handles the escalation of complex issues through the resolution.• Train customers who are newly onboard with the software (Onsite, Online via Zoom)• Oversee customer onboarding which includes follow-up training.• Built sustainable relationships and trust with customer accounts using open and interactive communication for customer retention.• Write a tutorial for the customer knowledge base.• Plan, structure and review knowledge base contents for the users.• Being a product expert for product analysis and improvement to convey customer perspective.• Hiring new employees for the department• Involved in new hire orientation and employee training.• Assist in functional testing of new features to release and verify bug fixes. Show less

Petaling Jaya

• Train customers who are newly onboard with the software (Onsite)• Set up customer accounts for a smooth onboarding experience.• Oversee customer onboarding which includes follow-up training.• Built sustainable relationships and trust with customer accounts using open and interactive communication for customer retention.• Write software manual for the customer knowledge base.• Being a product expert for product analysis and improvement to convey customer perspective.

Petaling Jaya

• Conduct user training and demos as pre-sales and post-sales support for hospitals.• Work closely with surgeons during surgery to provide technical & application support for surgical medical devices.• Conduct talks as part of Continuous Medical Education to medical staff about medical devices and their safety topics.• Assisted Managing Director in setting up Engineering Department as a new division in the company.• Installed and performed minor repairs to hardware, software and… Show more • Conduct user training and demos as pre-sales and post-sales support for hospitals.• Work closely with surgeons during surgery to provide technical & application support for surgical medical devices.• Conduct talks as part of Continuous Medical Education to medical staff about medical devices and their safety topics.• Assisted Managing Director in setting up Engineering Department as a new division in the company.• Installed and performed minor repairs to hardware, software and peripheral equipment, following design and installation specifications.• Preparing documents and specifications for Tender Submission.• Establish QMS for the company to be certified under GDPMD.• Handling Internal Audit & External Audit, CAPA & Adverse Event Reporting• Designated Person to work with the Medical Device Authority (MDA) for Medical Product Registration to comply with the Medical Device Authority of Malaysia.• Preparation of Common Dossier Submission Template (CSDT) for Class A, B & C products & applications in the MedC@st system. Show less

Ara Damansara

• Supervised and assigned duties to technicians engaged in the maintenance of the dental chair.• Follow up with customers to ensure issues are resolved, and the customers are satisfied.• Have assisted in administration jobs (quotations), government tender submission, and documentation.

Klang

• Monitored testing procedures to ensure that all tests were performed according to established item specifications, standard test methods and protocols.• Participated in internal assessments and audits as required.• Conducted routine and non-routine analyses of in-process materials, raw materials, environmental samples, finished goods, or stability samples.• Received and inspected raw materials.• Evaluated analytical methods and procedures to determine how they might be… Show more • Monitored testing procedures to ensure that all tests were performed according to established item specifications, standard test methods and protocols.• Participated in internal assessments and audits as required.• Conducted routine and non-routine analyses of in-process materials, raw materials, environmental samples, finished goods, or stability samples.• Received and inspected raw materials.• Evaluated analytical methods and procedures to determine how they might be improved.• Supplied quality control data necessary for regulatory submissions.• Participated in out-of-specification and failure investigations and recommended corrective actions.• Wrote and revised standard quality control operated procedures. Show less

Melaka

• Performed preventive maintenance and service, such as cleaning, lubricating and adjusting equipment.• Inspected and tested malfunctioning medical and related equipment, following manufacturers' specifications and using test and analysis instruments.• Studied technical manuals or attended training sessions provided by equipment manufacturers to maintain current knowledge.• Kept records of maintenance, repair and required updates of equipment.

Masters In Engineering Management (Mba), Engineering Management, Cgpa 3.23/4.00

Bachelor Of Electronics (Hons) Majoring In Bio-Intrumentation, Bio-Instrumentation, Cgpa 2.89/4.00

Sijil Pelajaran Malaysia (Spm), Science, 9A 2B