• Provided frontline technical support to end users, addressing hardware, software and network related issues.•Resolving Customer Calls of Service Desk using Avaya Tool.• Managing, Tracking of Incidents depending on their severity, Change Management and Problem Management using Service Manager Tool HPSM.• Monitoring Network performance, availability and Security using Network Node Monitoring Tool: NNMI.• Maintaining the domain user account in Active Directory (Unlocking user… Show more • Provided frontline technical support to end users, addressing hardware, software and network related issues.•Resolving Customer Calls of Service Desk using Avaya Tool.• Managing, Tracking of Incidents depending on their severity, Change Management and Problem Management using Service Manager Tool HPSM.• Monitoring Network performance, availability and Security using Network Node Monitoring Tool: NNMI.• Maintaining the domain user account in Active Directory (Unlocking user accounts, resetting passwords & providing folder permissions).• Configuring and Troubleshooting Microsoft Outlook 2010 & 2013.• Troubleshooting Desktops with Windows Xp,Win7, Win8, Win2008.• Configuring, Maintenance and Troubleshooting of network printers(HP laser jet).• Preparing monthly, weekly and daily Reports.• Maintaining, Tracking and Managing assets of Naya Raipur Smart City of Different Tracks such as Water, Electricital,CCTV and ITMS using Asset Managing Tool Avantis.• Diagnosed and resolved technical problems, ensuring minimal downtime and optimal user productivity. Show less

•Provide support to end client and guiding.•Daily monitoring all the workstation status and their smooth functioning.•Provide L1 level support to the client and maintain SLA report weekly.•Collaborating with other team members for troubleshooting the issues.•Maintain records of the different machines installed on the site such as Marshal Robots, Conveyor Belt.