Shivam Rai Email & Phone Number

Noida, Uttar Pradesh, India

• Directed cross-functional collaboration between clients and technical service providers, streamlining exam project management processes to consistently achieve a 95% completion rate within specified timelines.• Proficient in creating MOUs and proposals in response to RFIs. Ensured an 80% success rate in aligning bids with client requirements.• Developed compelling presentations showcasing EdCIL's track record and achievements. Achieved an average client conversion rate of 70% through presentations during meetings.• Proficient at seamless document management and competitor analysis, utilizing Excel to provide decision-makers with clear insights through charts and graphs. • Implemented targeted mailing campaigns and personalized outreach strategies, resulting in a 20% increase in new client acquisition and a 15% growth in revenue from existing clients.• Maintained key account relationships, addressing issues promptly, updating clients on software changes and training them for the same.

Noida, Uttar Pradesh, India

• Conducted research, analyzed market and competitor analysis metrics, and delivered concise reports featuring these metrics, aiding decision-making.• Surged social media engagements by 20% through captivating collateral development (emails, posters, LinkedIn posts).• Successfully represented the product, resulting in 30+ questions and 5 collaboration leads, and reaching a 90% attendee satisfaction rate through compelling presentations.• Created four product presentations, significantly reducing lead follow-up time and generating 15+ leads, increasing sales pipeline value.

Pune, Maharashtra, India

• Facilitated direct client interactions to address issues and ensure satisfaction. Efficiently resolved pending customer problems. Thoroughly documented client requirements and performed updates to existing ones.• Collaborated with cross-functional teams to resolve UI-related issues promptly and managed UI debugging, reducing UI-related issues by 15%.• Implemented a comprehensive onboarding process that includes documentation and formal orientation sessions for new clients, providing ongoing support and education to clients related to product offerings.• Achieved 95% quality adherence while meeting deadlines consistently. Handled escalation requests and identified process improvements for routine issues.• Achieved excellence in UAT by consistently surpassing user satisfaction requirements, maintaining a 90% or higher success rate, and ensuring the application's readiness.

Master Of Business Administration - Mba

Bachelor Of Technology - Btech, Computer Science