Shivam Shukla ®℠™

Shivam Shukla ®℠™ Email and Phone Number

Gloal IT CoE lead SRE and ITSM and Site IT head @ TBD
Delhi, DL, IN
Shivam Shukla ®℠™'s Location
Greater Delhi Area, India
Shivam Shukla ®℠™'s Contact Details

Shivam Shukla ®℠™ work email

Shivam Shukla ®℠™ personal email

Shivam Shukla ®℠™ phone numbers

About Shivam Shukla ®℠™

Over an illustrious 19-year span, I've refined my expertise in People, Projects, Program, Service Delivery, Transition, Transformation Management, Business Process, and IT Automation, with a keen focus on Data Analytics, LLM Prompt Engineering, and General AI. My dedication to delivering value shines through in the significant growth, robust management, increased revenue, and heightened customer satisfaction I've achieved. My career has covered a broad spectrum of IT Infrastructure Management, Business Automation, and IT Services Management, with a strategic focus on service planning and delivery. I am well-versed in Service Now & BMC ITSM, ITOM, Analytics Architecture, and methodologies, including ITIL, COBIT, TOGAF, PMP, Prince 2, alongside adherence to quality standards such as ISOs and CMMI. Proficient in IT Practices and implementing best practices around key ITIL disciplines by designing processes, methods and procedures. Driving Business Integration and Governance Office, Robotic Process Automation, IT Automation ( Ansible, PUPPET, ) GITHUB ( Devops ), JiRA ( AGILE ), LLM, Gen AI and ML. Key competencies :• Strong and varied experience in the area of IT Infr Mgmt , ITSM for the companies from various domains like Manufacturing, Banking, Finance, Pharma and Insurance, Business Process, Software Development, Telecom, Contact Centers, Office Automation, Public Sectors, and Government organizations. • Experience in managing large service teams, multi-location service organizationsand international clients and People management experience • IT Services Management (ITSM) with hands-on Delivery Management, Project Management, Transition Management, Service Level Management, Quality Management, Risk Management and Resource Management. ITIL, Six Sigma GB. Driving Automation and ConsolidationCertifications: ITIL 2011 Certified ( RCV , SO, SOA, PPO and MALC )ISO 20000:2011 Lead Auditor & Implementer ( BSI / IRCA)ISO 9001:2008 ImplementerISO 27001:2005 Lead Auditor & Impl ( BSI / IRCA)BS 25999 / ISO 22301, ISO 38500, ISO 15504, ISO 31000 Impl PMP, Prince 2, GPMF from CSC, MCP, MCSE Cloud P&I, 6 Sigma GB, Certified People's Manager, PMI Certified, Prince 2, COBIT5, ITSM Cloud, Plainview Prism trained TOGAF, MCSE Private Cloud, Agile, Devops F, Data Science Pro, AWS Prof. Digital / BlockChain, RPA, AI & ML, CSM, CPO &Safe 5, SRE Best Practices,

Shivam Shukla ®℠™'s Current Company Details
TBD

Tbd

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Gloal IT CoE lead SRE and ITSM and Site IT head
Delhi, DL, IN
Website:
tbd.website
Employees:
257
Shivam Shukla ®℠™ Work Experience Details
  • Tbd
    Gloal It Coe Lead Sre And Itsm And Site It Head
    Tbd
    Delhi, Dl, In
    View
  • Nxp Semiconductors
    Global Manager It Service Management & Support ( Product Manager Euc ) Digital Infrastructure
    Nxp Semiconductors Jun 2017 - Present
    Ncr, Hamburg, Amsterdam, Bangalore, Taipei, Austin Shanghai
    As Global Service Manager Support & Practice ( Assoc Dir ): I work closely with numerous IT Service Provider organization teams including 3rd party suppliers to ensure optimum service performance, conduct service reviews and own/deliver Service Improvement actions. My Responsibility includes build relationships with assigned business stakeholders to ensure clear and regular communication is provided, therefore your work closely with the Development team is to understand the roadmap, and be the single point of contact for service related queries and activities in relation to any future functional enhancements for IT Delivery.I also work as subject matter expert for ITIL processes including Incident, Problem, Change, COBIT Controls, DevOps Opportunities, Agile Methodology framework implementations and Service Improvement. As Global IT Service Manager provides an integrated platform for automating and adapting my organization’s IT service management best practices, such as those found in Microsoft Operations Framework (MOF) and Information Technology Infrastructure Library (ITIL). It provides built-in processes for IT Governance, besides incident and problem resolution, change control, and IT Hardware and Software asset lifecycle management. Develop service page for ITS Service Catalog, Identify service team and facilitate team meetings and activities, Lead service team through initial and annual service reviews; includes ensuring support readiness, Coordinate SLA/OLA creation, reviews, and updates, Identify and publish service metrics, Coordinate service retirement activities, Ensure multiple perspectives are represented in the definition and evolution of services, including customer/business, client, support, technical, policy, and securityFacilitate communication between service delivery, support, client representatives, and ITS management Also Driving BI Solution via Service Now Performance Analytics, tableau, PowerBI, Splunk, Logstash, Crystal Reports
    View
  • Kiet Group Of Institutions
    President Kiet Alumni Association
    Kiet Group Of Institutions Jun 2017 - Present
    National Capital Region, India
    Presides at all Seminole Club board meetingsAppoint standing and special committeesProvide leadership and direction to Seminole Club boardGeneral:Lead board in developing annual plan and establish goals for the yearCreate calendar with timelines for each projectEnsure each project has a lead with accountability for deadlinesSchedule board meetingsSolicit agenda items and distribute final agenda in advance of meetingAssign responsibilities for individual duties or events and follow-up on progressEnsure constitution and bylaws are followedServe as chief ambassador of KIET to alumni and local communityMake sure top four board members have signed and submitted the code of conduct agreement and encourage all board members to do the sameServe as primary contact for local alumniCommunication: Maintain regular contact with Seminole Club staff liaisonMake every effort possible to represent the Seminole Club at the annual leadership conference and encourage other board members to attendMaintain regular communication with officers and committee chairs and set meetingsWork with leadership to ensure continuity across boardAdministrative: Submit minutes, annual required documents and photographs to Seminole Club staff liaisonSign off on biannual financial reportingRecord all pertinent information for successorSupport Seminole Club events and programs throughout the yearAct as resource for officers and volunteers on the board
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  • Dxc Technology
    Global Advisor It Service Delivery / Principal Consultant, Delivery Excellence / Business Integrati
    Dxc Technology Nov 2012 - Jun 2017
    Noida / Hyd / Chennai / Bangalore / Gurgaon / Mumbai
    View
  • Computer Sciences Corporation (Csc)
    Sr. Manager It Service Delivery Gies / Principal Consultant, It Service Management And Bi Solutions.
    Computer Sciences Corporation (Csc) Jul 2007 - Nov 2012
    Noida / Hyd / Chennai And Bangalore
    View
  • Csc
    Manager It Service Delivery Gis/ Principal Consultant
    Csc Jun 2005 - Jun 2010
    View
  • Exl
    Asst Manager Data / Sr Analyst Exl
    Exl 2003 - 2005
    View
  • Wipro Technologies
    Technical Consultant
    Wipro Technologies 2002 - 2003
    View

Shivam Shukla ®℠™ Skills

It Service Delivery It Service Management Transition Management Resource Management Business Transformation Service Level Agreements Service Level Management Itil V3 Iso 20000 Implementer Iso 20000 La Iso 9001 Iso 270001 Bmc Remedy 7.8 Hpom Hpsm Clearcase Mof Gpmf Cobit 5 Iso 19011 Six Sigma Green Belt Project Management Infrastructure Management Business Intelligence Change Management Problem Management Incident And Service Request Management Release And Deployment Management Capacity And Availability Managment Configuration Management Design And Transition Of New Or Changed Services Documentation Management Iso 22301 Iso 31000 Operational Service Management It Operations It Infrastructure Operations It Security Assessments It Security Best Practices It Security Policies Rationale Portfolio Management Project Portfolio Management Business Relationship Management Service Coordination Cognos Reportnet Business Strategy New Business Development Implementer Project Management Service Inte

Shivam Shukla ®℠™ Education Details

Frequently Asked Questions about Shivam Shukla ®℠™

What company does Shivam Shukla ®℠™ work for?

Shivam Shukla ®℠™ works for Tbd

What is Shivam Shukla ®℠™'s role at the current company?

Shivam Shukla ®℠™'s current role is Gloal IT CoE lead SRE and ITSM and Site IT head.

What is Shivam Shukla ®℠™'s email address?

Shivam Shukla ®℠™'s email address is sh****@****ail.com

What is Shivam Shukla ®℠™'s direct phone number?

Shivam Shukla ®℠™'s direct phone number is (703)-876*****

What schools did Shivam Shukla ®℠™ attend?

Shivam Shukla ®℠™ attended Indian Institute Of Management, Lucknow, Great Learning, Exin, Pmaci, Http://www.ccandcsolutions.com/, Exin, Bsi Training Academy, Bsi Training Academy, Isaca, Bsi Training Academy, Csc Chrysallis Certified People Manager, Krishna Institute Of Engineering And Technology, Ghaziabad, Krishna Institute Of Engineering And Technology, Ghaziabad, S.t Paul's Shahjahanpur, Great Learning.

What skills is Shivam Shukla ®℠™ known for?

Shivam Shukla ®℠™ has skills like It Service Delivery, It Service Management, Transition Management, Resource Management, Business Transformation, Service Level Agreements, Service Level Management, Itil V3, Iso 20000 Implementer, Iso 20000 La, Iso 9001, Iso 270001.

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